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Custom Color Set
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66,689 Verified Client Reviews |
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The packaging and product seems to be cheaply made nowThe packaging and product seems to be cheaply made now. I've been using you guys for awhile now, and noticed that my last order in May was different. The packaging is different and looks cheap. In the color comes a stain shield vaseline. This was different this time and didn't work, I had color stained on my face and forehead and have never experienced that with you guys before. Also, I felt like the color came out different even though I have been using the same color many times in a row on my roots only. The amount of product you get also decreased, especially with the shampoo and conditioner. If you were trying to save money, it shows, and not in a good way. Overall, I delayed reordering because of how the experience changed. I'm hoping this upcoming order is different, and if it is not I will be changing companies. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
DisappointingMy hair stylist was out of town and I saw all these positive reviews about ESalon...so decided to give it a try. Ok...so my color arrived with one bottle staining the bottle and packaging...for me not a big deal...I had to use the hair color in an emergency where I had to attend the funeral of a close family member... turned my hair black...again for me not such a big deal...I took a chance with ESalon....the 1 star rating is that I emailed ESalon and told them what happened...the response I got was how it drops the color in and there is no way to lift it but hey you can have a discount for your next purchase...HUGE DEAL FOR ME...Is this how you treat your customers... aaaaannnnnd puhleaaaaase don’t insult my intelligence, I’ve been having my hair colored for years...when my hair stylist came back he had to bleach out/highlight my hair then drop the mahagony on top to get the deep mahogany color again....so much for your customer service that is why I haven’t and will never use ESalon....I would rather try a drugstore brand for an emergency’s....sooooo buyers beware... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJ.K. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
My hair is ruined!!I dye my red and what was sent to me was something a lot darker! I didn't know until I put it on my hair and now it's brown with a red tint.. I'm never using their product again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too darkI don't like the color, everything else was great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMyste - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
was not the rightThe color didn't come out light Auburn but more of a red. And that is why I never returned. Plus I was never offered a replacement color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
BrassyHomecoloring is time saving, but how to combat the brass in the dark ash blond is difficult. Need more direction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
ReasonableCovered grey well hair left in ok condition but too yellow and looked cheap not the salon quality I expected fingers crossed for second colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not worth itColor didn't last and was to orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful colorI never ordered a color that's almost black. Very disappointed. Wont order again. Nobody listened to me, and I made numerous requests. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It might be better to know your color needs before using eSalonMy first experience was not good. Color was too dark for me. Second try was about the same. I guess I'm not very good at explaining what I want, because I'm not even close to getting the right color. Bummer. I really , really wanted to love this. I would have been a customer for life if my experience had been better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |