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Custom Color Set
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66,713 Verified Client Reviews |
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My hair color came out brownish red.My natural color is brown with blonde highlights. My first color application came out brown with coppery red roots. It was a complete and obvious color difference. I did not like the color. I am changing my color option and hope it will restore my natural hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Would not recommendIf I could give them a zero I would. I got a color not even remotely close to what I asked for. So, instead of saving money because I can't afford to have my dream red hair I took a chance on this brand. The reviews were great so I thought nothing could go wrong. I had blonde hair wanting to go copper red and I got a medium toned BROWN. THE EXACT COLOR I DID NOT WANT. My hair looks like poop and completely unnatural on me. So now, I have to go get it professionally corrected and who knows how much that will cost me. So, no I would not recommend this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Little change on black hairHi I received my coloring kit yesterday. I applied black color on the regrowth 15 minutes then the other gold effect color on my lengths 10 minutes. I had difficulty doing the second sentence I do not really see any difference. Next time, I'll ask my hairdresser to do it for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need to change colorMy previous order was too dark for my hair. I requested change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Disappointing resultsPoor gray coverage. Color did not blend so I had three different noticeable shades. The roots looked the same as they did prior to color. Too orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HarshTo harsh on my hair. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help! |
I ordered a warm blonde/light brown color, put it in and was so disappointedNot a happy camper my hair color isnt what i wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLORThe dark blond that was ordered, turned out to be a heavy red brown. CANCEL MY SUBSCRIPTION PLEASE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Amount of liquidBottel size is small, liquid not enough for all hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Extraordinarily displeased with the colorsMy hair is usually colored to an Auburn that is red in the sun and light reddish brown in any other light. The root dye I was sent is about 70% medium brown and 30% red/mahogany. The ends color was 100%mixed mahogany/red. My natural color is a dark Ash blonde/super light Ash brown. As a result my hair looks like I have several inches of root showing and red ends. And not the ombre kind. I will be going to get my old color tomorrow and redying in a few days. My roots were the part needing red and the ends needed evening to the reddish brown. I even considered doing the logical way but hoped the stylists knew what they were doing. Extremely dissatisfied. Perks were that it rinsed out easily and there was plenty for my long hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |