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Custom Color Set
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66,655 Verified Client Reviews |
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Need grey coverageLike the color but would love more grey coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaritza - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Not what I expectedI was hoping for more purple and it appears what I have is dark brown with red. The application worked great and everything else was fabulous, I am just not happy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for resolution details. We truly appreciate your feedback. |
Second try still shows greySecond try grey still came through. And my charge went up to 24.95 why? It’s suppose to be $10. I am cancelling my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - We apologize that you were disappointed by the gray coverage of your hair color and for the confusion of the Plan price. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
HelpI'm looking for a change, my hair is dark and boring. Looking for somethingthat will not make me look so washed out and blah. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It’s wasn’t what I expectedDear esalon although I request blue to colour my grey and therefore leaving the ends black. It came out looking black with not even a hint of blue. First time disappointed with the result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Color was orange, brown and redI hated the orange . I am hoping the next time we can go without the orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yellow hair!Wanted medium ash blonde. got yellow on natural gray roots and dark with red cast on bottom. followed instructions-no ash detected. went to salon next day for correction. My photo is yellow color after using esalon. discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair had lightened much more by the time I appliedYou sent a light brown hair colour but a dark blonde touch up wand. The dark blonde wand was the right colour up until I applied the colour kit today but the hair colour kit is too dark. I had asked you to adjust the colour to a lighter shade but it wasn't light enough. Now I have the wrong wand colour for the roots. I'd like to get it back to a dark blonde but now that I've applied what I thought would be similar to the wand, I don't see how I can get it lighter; Please send me the light brown wand as I can't use the dark blonde one now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We never like to hear that our customers are unhappy with their products, which is why we have a Color Happiness Guarantee! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color not what was orderedMy "colorist" decided the color I ordered was not going to be flattering, so I was sent something completely different. I could have returned it but it would have cost as much in return shipping as what I paid for the order to begin with. So I figured I had nothing to lose since I paid for it anyway. I used the color and not only read it not what I ordered, but not what the bottle and order says it was. I wanted a copper red, they sent me "light brown red mahogany", and I got something that resembles a dark bozo the clown red. This is the worst color I have ever had. I won't waste my money again, especially when I have no idea what I'm going to get. I still don't understand why they would randomly send me the wrong color, unless that's their way of getting you to buy more, too fix it. No thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLetitia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI have tried to get the hair color Customer and I have received orders and neither was even close and didn’t last long even after useing only there products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |