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Custom Color Set
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66,637 Verified Client Reviews |
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Not what I orderedI REPEATEDLY stated I wanted to “highlight” my color. Instead I received exactly what I had received previously. I pulled 70 strands of hair thru my highlighting cap and guess what? It has Absolutely no highlight color. Please cancel all future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with a resolution. We truly appreciate your feedback. |
Replacement color not right colorI previously purchased a color and it did not have my gray you all sent me another batch of something else and the color was nowhere near what I had selected originally so unfortunately I'm not satisfied with these products and cannot recommend them for future customers. I didn't ask for a refund because I waited six weeks to color my hair but by the time the color came in my gray still was not colored and my hair was darker than I wanted it to be. Hopefully you can improve for the next customer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour Error - Over the phone orderI asked for a violet colour online and then called up and spoke to a lady to have it adjusted to have less red in it, She recommended a colour - well turns out its all brown and red and now i seriously hate my hair and don't know what to do with it, I was a lovely golden colour and now i think i may have to go dark brown just to cover the red - I have a very red skin pigment - so i honestly look like a tomato. Must say I am very dissapointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We truly appreciate your feedback and we apologize that your color did not turn out how your anticipated. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI just colored my hair and is definitely not natural light golden brown! It is a dark brown with some slight Highlights showing through. I hope it washes out because I'm not putting new Highlights in until it lightens up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
DISAPOINTEDTHIS PRODUCT DIDN'T COVER MY GRAY ANY BETTER THAT THE $9 PRODUCT I HAVE BEEN USING. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can adjust your color to increase grey coverage. Please be on the look out for an email from us with more details! |
I hate itI hate it. I hate how it smells. I hate how my hair feels. And, after using the conditioner to detangle my hair, I ended up pulling half of it out because it was so matted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
Color was dullThe color was dull and pricey. Added to buy an additional bottle at almost double the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelina - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist will review your feedback, and adjust your next hair color order to ensure we meet your expectations. Please keep an eye out for an email from us with more details! |
colormy color turned out not to be what i chose from color chart. I sent 2 pictures and still was more auburn than I wanted. Hopefully the next order will be improved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Color didn’t kastColor was beautiful but washedd out in less than 3 weeks, disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee so please be on the look out for an email from us with more details. Thanks again for your feedback! |
A wet drippy super stain mess.My first prdee was perfect. I was so happy I immediately went to auto ship. The second set was awful. Drip, stain mess! Awful. I will have to call out of work tomorrow and get this fixed. My hair is to light at the roots and my skin is stained. Ughhhh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with a solution. We hope to continue helping you find hair perfection! |