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Custom Color Set
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66,637 Verified Client Reviews |
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Sorry not what I wantedMy hair on the top is the color I wanted the color on the bottom half is not the same color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged product and wrong colorwhen ordering my second shipment how color I changed the color and send pictures as to what I wanted I was then contacted and told they could not do the exact color I wanted and then shoot me the product that I previously ordered with one extra Free bottle of ends Refresher. The issue was that the color they sent me was still on mahogany when I wanted a darker brown instead of medium brown with Violet instead of mahogany so I was not very happy with that then when I contacted support I told them that received damaged product as well as the wrong color and I then had to go by new color from a store because I had a vacation planned that now I would not have my hair die in time for and had to spend more money than I was planning on when they refunded me an early refund without sending the product back yet it was only $20 refund so it was $15 short of what I paid for my order. This has been a very stressful situation for me having to figure out things at the last minute for my trip spend more money than I wanted and then have to wait a week for my funds to be transferred back to my card and it wasn't even the full amount that I actually paid. I will probably never order from this company again. Hopefully this gets resolved one positive thing I can say about this company is the support team is very quick to respond to any questions and emails I sent they did respond in less than 24 hours of each email I sent so that is one thing this company does have good customer service support 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Too darkThe colour formulated for me was way too dark, it was very harsh and although it covered my previous colour and abundant grey roots I couldn't get used to it looking nearly black. I wanted a warm colour, more a chestnut brown which was nothing like the end result. I'm not sure I can trust buying further hair colour via the Internet and would be nervous about using one again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Colour - Great Condition & Quantity!I've found the colour now i think that best suits me. I think the conditioner though could be more generous. Ive a lot of hair! They very kindly gave me a bottle as the condition of my hair after colour wasnt great. However with this conditioner now its much better. I think there should be at least enough of this bottled conditioner in the order for more than one go. Obviously short and long, thick or thin hair means you should have an adequate amount i think for at least 4 washes after hair is coloured? Great colour... needs great conditioner right away for the fullest of effects! Slàinte ... Ali 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAli - We're so happy to hear that you're enjoying hair color, however we're sorry about your disappointment in our Conditioner. Please be on the look out for an email from us with more details on a resolution. We truly value your feedback and look forward to hearing from you again in the future. |
DullMade my hair look very dull and flat, instead of being coppery, it just made my hair darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Buyer Beware!Followed directions to a T! Experienced waxy, gummy residue. Several washes didn't help. Color-perfect at that point. Next day I tried eSalon's suggestion of baking soda/shampoo. 2 washings, still waxy & gummy. Had to use Dawn dish soap w/baking soda. It removed the residue and totally stripped my hair & most color. Hair is now dry, brittle & blah color. It is not longer soft and silky like it was before I used eSalon. Regretful & bummed because I so wanted this product to be what it is hyped up to be. It's not :( --at least for me it's not!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not bad but not quite what I expectedHoping for a darker auburn-mahogany. Ended up a bright red more on the pinkish side. Waiting to see what the colorist can do to get the color I am wanting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Too RedThe concept and idea is great but despite sending a photo and saying I did not want red hair, my hair turned red. Had to wait ages for corrective color and then it did nothing. I hate my hair color and ladies you all know how that feels. Very disappointed despite customer satisfaction guarantee. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Didn't work for meI wanted to have a color similar to my natural hair color, but with redder tones - I am a natural dark blonde and I wanted a strawberry blonde. My hair is now a light shade of brown instead. I do not see any red tones and ended up with a darker color than my natural hair color. I followed the instructions and washed my hair after 30 minutes. I am not sure what I could have done to get different results - it just might have been that the color picked for me wasn't suited to me at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Cancel my subscriptionI would like to cancel my seal on. I am not happy with the colors I have been getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us to see with more details. We truly appreciate your feedback. |