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Custom Color Set
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66,637 Verified Client Reviews |
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Nice kit but color didn't hold.I've only shampooed twice since I colored, both times with the shampoo sent in the kit, my color has already drastically faded. I'm so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn -We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ProductI don’t know what is in the color to do this but I am having a very hard time rinsing it out. it’s almost like a Vaseline consistency. I have to literally scrape it out of my hair with my nails. It hasn’t always been this way I have been ordering from esalon for about a year now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DOSE NOT COVER GRAYSTILL IS NOT COVERIN THE GRAY IM THE FRONT PART OF MY HAIR 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for meI'm not happy with this system. I can get the same thing for less money at the drugstore. Furthermore, I was under the impression I made a one-time purchase. And wanted to wait in see if I planned to continue. The results were unremarkable. And now you claim I'm on a 4-week plan and you have made the cancellation buttons hard to find. My point is, I'd like to cancel. And I'd like my money back, since you "100% guarantee, or it's on us!" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy feelingI used the product 2 times. I liked the color, but I had to wash my hair anywhere between 5 and 6 times to get the color out after the allotted time. You are given this very small package of shampoo and conditioner which in no way would wash out the color. I will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
strange 'pink' overtoneDespite providing pictures, requesting a dark blonde/copper mix, following instructions as provided, my finished colour is a warm brown with an odd pink tone. There is no copper-tone whatsoever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
CancelledHear bad things so I didn't even try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything we can do to help! |
Color was too dark and product stuck on my hair.I wish to give a good review, because the idea is really good, but e salon didnt work for me. I wanted to change of a brown burgundy for a brow violet, My hair now is just a boring dark brown with any burgundy or violet and I waited until wash my hair few times before to write this review. In addition my hair is dry, because I need to use shampoo 4 times to remove the product of my hair, it was as a glue. I cancel my plain, I didn't ask for my money back because the grey hair covering was good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color is still too dark.I had very blonde highlights prior to coloring and after coloring, the shade is so dark red. Almost purple, Not a fan, although I know it will fade after a few washings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Packaging error.No Conditioner in my pack. 2 shampoos. Conditioner is quite important at this stage. Will update my review when I have tried the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBubbles - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |