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Custom Color Set
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66,637 Verified Client Reviews |
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Good product, wrong color and beware of auto refillThe product overall was good quality. The color I chose was just way too dark for me even though it was the same color I buy from Wella. I did not send a picture in. I wished I would/could have made another color choice before realizing I was on auto refill. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Shauna. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Ruined my hairProceed with caution. I am just recovering from using this product. My hairstylist (who does not color my hair) was shocked by how processed, dry, and fragile my hair had become. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sarah. Thank you for contacting us. We are so sorry to hear that your hair has been feeling dry and fragile! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color leaving sticky residueI always have a problem with it not wanting to rinse out completely. Takes several washings and days later before my hair feels soft again. Disappointed in product. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Janna. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DID NOT COVER GRAY. KIND OF DULL.left gray hair. dull color. Expensive considering I was going 6-7 weeks and buying from walgreens. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jeri. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color not what I expectedI ordered a dark brown, natural golden color. It was all dark, with no golden at all. I followed the directions, but the color has no life to it. My hair is much drier and frizzier now. Regular box colors from the store have given me better results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color doesn't look like what I picked. Not bright or light enough.I don't like it. Even after getting a new color, I got the same color. I asked to go back to brown. And I now have more red hair. Make it stop. My plan is cancelled. I would have kept my plan going if I had just gotten my old hair color back, or something not red. Not happy. 0 of 0 people found this review helpful. Did you? |
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DarkDon’t like it very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Refund!Very unhappy with my purchase. Don't send me any more. Cancel my orders and give me a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never received my kitthats all I can say 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Didnt cover the grey as expectedlooks good in the dim light. but in the natural light the grey is still showing through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |