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Custom Color Set
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66,637 Verified Client Reviews |
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HorribleI will never use this product again on my hair it is so drying and damaging I might as well go buy something from the pharmacy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Can't cancel!I tried to cancel the autoship and no one will respond - they continue to bill! Don't do autoship - you can't cancel! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color to darkPlease cancel all future orders. Color just keeps getting to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
poor grey coverageSolution had poor grey coverage, colour was not as described on photograph. Hair colour turned out to be dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Need a richer conditionerI will preface this review by saying, I LOVE MY COLOR. I was getting my hair colored at high end salons in NYC and they were never able to achieve a color I was happy with. It’s kind of amazing that a colorist with only a photo of my hair was able to provide such great results. Full disclosure: I had to adjust the color once. That said - I am disappointed with the conditioner quality (and amount) the color package comes with. My hair does not look or feel “glossy” after I condition. Any suggestions? Overall - super happy with results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waxy, sticky mess!After dying my hair, it would not rinse out. I had to shampoo it 4 times and still it was sticky. I finally used Dawn dish soap and my hair felt normal again. I am surprised the color did not strip out after so many washes. I was excited about this service, but very disappointed with the gross waxiness. Can't see buying it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
ScamI ordered this product to see if I would like it. I did not. It was so waxy and thick in my hair like glue. I was getting really worried that I wouldn't be able to get it rinsed out. After shampooing three times it began to rinse out. I've colored my hair for almost 20 years and never experienced this before. I called and complained they apologized. Then next month they charge my credit card again almost triple my original price. I call to tell them I dont want this product and they said sorry we cant refund you. Scam! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Allison. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Also, there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your account, we see that you have already worked with our Color and Care team to resolve this matter. Please let us know if there is anything else we can do to help! |
EditedEdit: After a few days and in just the right light, I am finally starting to see the golden tones of my color, so I guess maybe it just takes time. I paid about 3 times what I would pay for store-bought color (which would have been acceptable with good results) and my hair looks exactly (I mean EXACTLY) the same as it did before I dyed it. Granted, I was going for subtle (but still visible) change. Sorry to say, I'm feeling a little underwhelmed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No ChangeJust looks Black, no Violet highlights....very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color didn't take and left hair nasty and greasy.I am very disappointed. I was very excited about using this product. My hair is the exact same color. The color didnt take at all. Plus on top of that my hair is very greasy and so nasty I am home from work today. Will never buy this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |