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Custom Color Set
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66,637 Verified Client Reviews |
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My custom color was not even close to my hair color.I sent a picture of my color when I first sent in a order to try and the custom color isn't even close. I have been traveling between family member in Texas and Arizona and this is the first time I had a change to try your custom color. I was extremely disappointed in the results. You have ruined my hair. I had to go to a salon to get it fixed. I'll never try your product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dorothy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad; the color, after 3 washings is not like the pic. not happyI sent a picture. Sort of strawberry blonde. gold tones I guess. Not what I got at all. It looks brown with a hint of maybe some red casts. Only in the sun. But not in normal lighting. I am not happy with this at all and would like this redone. Please. I don't want to buy a commercial product but this is not me. The former formula just had to be lighter with the copper/red. Please email me! Judy E. Hall 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Judy. We’re so sorry to hear that you were disappointed by the results of your color application. Your Color Happiness is very important to us, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I don't want red hair!After carefully following the instructions in my first kit, I was anticipating a gorgeous dark blonde color on my hair. Dark blonde is my natural color. Instead, after drying my hair, I saw that it was a dark strawberry blonde! I was so disappointed. The results were no better than that from a drugstore kit, even though the esalon kit was considerably more expensive. I am going to give esalon another chance, that is, IF I can find the color I want to try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello MJ. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not the shade I choseNot at all happy with my colour. I wanted a copper blonde and ended up a red brunette. So dark I hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Karen. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not evenly dyed.It was my first time using eSalon and I was pretty excited to try a hair dye that I didn't buy at a drugstore. After using the hair dye it did leave my hair super shiny and silky which I appreciated. But I was left feeling disappointed because after using the 2 bottles of dye on my long hair the color just didn't turn out as vibrant as I expected. The dye hardly took throughout my hair having a very faded tint of color, almost to the point of no color, while my roots turned out ok but I would have liked the color to equally matched. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Ashley. Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Somewhat unsatisfiedThe product colors well, but was a little too dark for my liking. Hoping my next order will be more satisfying. I think it was a good value for the introductory price, but I’m not sure about paying full price for the remaining orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lauren. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Your Color Happiness is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
No changeI followed the directions to a T and saw NO change in color of my hair. Very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah-- thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
The worstI am very disappointed with this product. It is so watery, made the biggest mess ever! Stained my skin and was very hard to get if off even after using your stain remover wipe. And..... the color does not show any red at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrude - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleI will never use this product again on my hair it is so drying and damaging I might as well go buy something from the pharmacy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Can't cancel!I tried to cancel the autoship and no one will respond - they continue to bill! Don't do autoship - you can't cancel! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |