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Custom Color Set
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66,637 Verified Client Reviews |
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Not enough productThey sent me a small bottle which is not enough for my long hair. They asked how long and how thick my hair was before I ordered and yet they still sent a tiny bottle. I didn’t use it because it means I will have to order another bottle. I am going to return it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so we can discuss your color needs. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Didnt work for meI was not pleased with the overall experience. Following the instructions, it was extremely messy, and the resulting cover faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
The color didn't work outWhile I liked the kit in general, the color didn't turn as I hoped. The instructions were easy to follow and the box was packaged nicely. I appreciate that you sent 2 sets of gloves and they were good quality. The color came out more copper than I would have liked but overall it is even through out and it did cover my gray. We will see how long it lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eyes out for an email from us to get this resolved for you. We appreciate you reaching out! |
Not for meI cannot use peroxide, I almost fainted with the smell. I am afraid I cannot use your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicitas- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We want to make this right, and will be reaching out to you shortly. |
Didn’t cover regrowthYour hair color didn’t cover my gray regrowth. It took the base, so my regrowth was orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eye out for an email from us to get this resolved for you. We appreciate you reaching out! |
Beautiful Custom color presentationPresentation of the box and contents was beautiful. Color was great. The finish feeling of my hair not so nice. It felt so dry and it was not shiny at all. Actually dull. So disappointed there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stay power poor.Very disappointed in stay power of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color setLeaves my hair too dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
It was terribleThe dye will not come outta my hair I have washed it 4 times and my hair is still messed up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Meh...Color on repeated order has a heavy red hue which wasnt represented in my standing original request which was for black with hint of blue. The product received and applied turned out to be reddish black. -Not the requested color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |