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Custom Color Set
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66,637 Verified Client Reviews |
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Really stuck to my hairline and scalpIt was a little bit too dark this time and the dye really stuck to my scalp and hairline despite the use of the product flat avoid and later correct this. The dye also seems to be fading very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
It was a horrifying experienceI’ve colored my hair at home many times. After doing everything as per the instruction I stood in my shower 40 minutes and it still would not come out of my hair. I totally freaked out. Thick gel on my scalp and in my hair. Please cancel me right away 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelodie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
too darkit was to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Please Cancel My Future OrdersI have not been happy with my color in a long time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMildred- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This site is horrible.I have looked for over 20 minutes to figure out how to cancel auto delivery. I will just stop payment card. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re so sorry to hear we haven’t met your expectations. Please keep your eye out for an email from us. |
Poor coverageRoots show through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorFor some odd reason the past two shipments I have received, I haven't gotten any compliments. Which I usually do and they're amazing about how much My Hair Shine. My hair has been so dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
first too dark, then just right, now too dark againi specifically asked to make the shade lighter and you guys did great the second time. then my third time was right back to too dark. i was told it was my fault for coloring all over. i don't feel like the colorists listen to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hair colorI will probably cease ordering from you, I dread coloring my hair and avoid it due to the lasting gumminess that adheres to each strand of hair. I dont even like my color! I want to be reimbursed for my entire last order, I have actually been unhappy with my hair color experience since May. I plan to go to a salon again. I will give you a single last ditch chance to get rid of the goopy mess...... and change hair color to pre May color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not enough productThey sent me a small bottle which is not enough for my long hair. They asked how long and how thick my hair was before I ordered and yet they still sent a tiny bottle. I didn’t use it because it means I will have to order another bottle. I am going to return it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so we can discuss your color needs. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |