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Color Set
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66,615 Verificado Comentarios de clientes |
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Less product arrivingI have been using the product for a year. While the color match is good, I have been noticing that the amount of solution has decreased, so I am getting less for the money lately. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
EnttäuschendIch habe alles nach Anleitung angewendet. Leider sind meine weißen Haare immer noch weiß und nicht braun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Doesn't cover greyI was disappointed on my first effort and contacted you to darken formula. Still doesn't cover greys. I'm light blonde and thought it would be an easy colour to blend in 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBreda M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not terrific gray coverageColor too brown, didn’t cover gray, was told no way to adjust it. Can’t figure out how to cancel and I’m not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I requestedI purchased a purple color and it was a reddish brown. My natural color is deep brownish black and it lightened my hair without any purple tint. Very disapointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelleyanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
RéclamationColis endommagé 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChampion C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre colis eSalon soit arrivé endommagé. Nous allons vous contacter par e-mail afin de faire le nécessaire et vous aider. À très vite ! |
Not right colorAfter reading numerous reviews online and hearing how great the color is at eSalon I decided to give it a try. Boy was I wrong. I have naturally red hair and wanted to cover up whites; I ordered a color very similar to my natural hair color and now my hair is brown not even a slight tint of red. Very upset with the color I could have gone to the store and picked out a box and have better results. Shame on me for putting my trust in esalon. I have requested a refund and canceled my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Commande jamais recueJe n’ai toujours pas reçu ma commande le 19/04 alors qu’elle devait arriver le 12. C’était ma 2 eme commande chez esalon. Cela ne donne pas envie de continuer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMyriam M. - Merci pour votre commentaire. Nous sommes désolés que votre commande ne soit pas encore arrivée. La date de préparation de votre commande n'est pas la date de livraison, nous sommes désolés pour cette confusion et nous allons revenir vers vous pour plus d'information. |
Hate the colorI loved the first few times I used the system but this color adjustment went horribly and came out almost black on me. When I contacted customer service about a refund they gave me a runaround about a new color adjustment but I don't trust them when this color went so wrong. Someone else cancelled my upcoming orders and told me to email a specific address. I emailed them directly regarding the refund and still haven't heard back a month later. So much for 100% satisfaction. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Over all I live the color but Grey coverage is still an issueMy Grey colors a light drown or red..after a few washings it's obviously 2 toned 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |