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Custom Color Set
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66,637 Verified Client Reviews |
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Good conceptGreat concept but didn’t work for me. Color faded 2 weeks in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Disappointed!I’m disappointed with my latest color. The roots are more red than brown and there are red tones throughout the hair. The red is more noticeable in certain lighting conditions. How can I get a true brown base like in the photos loaded in April 2018? I’d like a refund of this purchase as I continue to get sub-par results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter and help get you closer to achieving your color goals at home. Please let us know if there is anything else we can do to help! |
FadedThis is my third time using this product, however will be my last. The color faded within the first week every time even though I followed the directions to a T. I’m very very sad as this product did not damage my hair like every other one that I’ve used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We apologize that your color faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We are working to adjust your next order based on your feedback. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Cool beige blonde...NOT!!!!!!I was nervous about ordering my color on line and even more nervous to try it when it got here. Finally did last night and couldn't be more disappointed. Nothing about this color is cool.....it's ruddy and brassy and I absolutely hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, it appears we have worked with you to find a resolution. Please feel free to reach out if you need any further assistance! |
UnsatisfiedDoes not cover my grays Color on roots last about a week. Very drying to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grey coverageStill not good at keeping grey covered. I just colored my hair a week ago & the grey is already starting to show. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
suckedI wanted gray coverage with a purple violet color due to dark hair i was informed it would be like a hint or slight purple color which as ex hairdresser and having colored my hair for years I understood due to my dark natural color. However i got no purple at all it was brown and streaked with darker brown and i followed all directions to the letter. it as awful I had to go to salon and pay double just to get it back to one color and due to too much product at once i could not even get my normal color back I had to let my hair heal. Never will order again or recommend at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out differently than you were expecting. We appreciate you taking the time to reach out and giving us a chance to help you achieve your color goals at home! |
What is this???I have used this product 3 times now. First time was amazed with results. The last 2 times I have used this product my hair feels sticky and there is a lot of residue left. Even after several washes my hair literally can stand on it owns it's very odd. I will probably be cancelling my plan and using products from my local hair supply store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Gave me hot roots!Ugh, my roots are now lighter than the rest of my hair and very orange compared to even the ends. If all my hair turned out the same as my roots i would be fine but I cant walk around with orange roots and brown/copper everywhere else. So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for your feedback! We are sorry to hear that you were disappointed in the results of your last color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help get this resolved for you. Please let us know if there is anything else we can do to help! |
Too darkI was so excited to try this product and thought I was getting a lighter color but it turned out darker than I wanted it. It was almost black which looked hideous on me. The worst part was that I colored it the day before a party ending up wearing a bun so it wouldn't be so noticeable. The one plus was it did provide great gray coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |