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Custom Color Set
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66,637 Verified Client Reviews |
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AwfulI received a package for roots only which was not at all what I wanted esalons questions do not give you options and I don’t like how it’s set up. I called to inform them that I was unhappy and the process to getting them to fix it is not easy. I am a very unhappy customer esalon does not communicate well enough to know what the customer wants. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback! We're so sorry to hear that you were disappointed in your eSalon experience. It appears that you had selected a root touch-up only when completing your profile. We do apologize if there was any confusion when completing the custom color profile. We ask a set of comprehensive questions that help give our team an understanding of your needs, and we strive to make this completing this profile as easy and hassle-free as possible. We are always happy to work with you to adjust according to your needs, and we see that you have spoken with a representative to help resolve things for you. Please feel free to reach out if you need any further assistance! |
Color offI used to love esalon but between getting an order that I had to get corrected and then getting the exact same formula the next time (that I tossed instead of using) and combined with the service I received after, my view on the products and company have been heavily altered. I hope that my experience is an exception instead of the norm. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie- Thank you for your feedback! We are so sorry to hear that you were disappointed in your eSalon experience. We are always happy to work with you to adjust based on your needs, and it appears that we did attempt to reach out to you multiple times without response. Please keep an eye on your email for a message from us shortly to help resolve this for you. Thank you for reaching out! |
Too darkMy hair came out almost black and it left a thick waxy feel and residue in my hair. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsEva- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with colorI was not happy with the color, it was way to dark. My hair was frizzy after using the color solution. I feel it was too harsh. I am not interested in receiving more hair color from your company. Please unsubscribe me. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDLorah- Thank you for your feedback! We are sorry to hear that you were disappointed in your eSalon custom color. Per your request, we can confirm that your plan is off so you won't receive any further automatic shipments. We are always happy to work with you to adjust to suit your needs. Please feel free to reach out to [email protected] if you need any assistance in the future! |
HorribleDid not cover my grey. The first 4 times I shampooed my hair (with your recommended shampooing products) the color came out in massive amounts then all color was gone in its infirmity. Please stand by your 100% and credit my card back for 109% of my purchase. guarantee 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough coverage/faded too fastThis color did not cover my greys and started fading after a few shampoos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour changeThe last colour has made the hair look dull could you go back to original colour you supplied. What I’m looking for is a bright baby blonde. Please refer to the picture I sent Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We can confirm that your colorist will adjust based on your feedback for your next shipment. Please feel free to reach out to [email protected] if you need any assistance! |
Grays will stayColor was okay, not great, not bad. But gray coverage was terrible. Used the same color two colorings in a row to give it a chance, but it was the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that you have been using a demi-permanent formulation, which is not designed for full gray coverage. Please keep your eye out for an email from us to discuss how we can adjust your formulation to better suit your needs. We truly appreciate your feedback. |
Started losing a lot of hair after using this product!!After using this product a few times I noticed increased hair loss. This has not happened to me with other products. I tried to color the ends one time & it immediately noticed hair loss & breaking. Next time I did all over coloring. With continued use I am losing massive amounts of hair. I will discontinue using this product!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
horrible resultsI ordered a blonde color, and it turned my hair RED 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAntoinette- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We are happy to work with you to find a resolution and have your hair looking its very best. Please feel free to reach out to [email protected] if you need any assistance! |