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Custom Color Set
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66,637 Verified Client Reviews |
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wrong color- hard to wash outI ordered dark brown for my roots. They came out auburn/brown... I have to get root touch up at the store to re-do them. Also, when I got in the shower to rinse out the color I had a moment of panic because the dye was stuck in my hair like wax and was difficult to get out. Cancelling my order today. Too bad because I love this idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible, horrible results.If I could give you zero or negative stars I would. I ordered a strawberry blonde with lots of red. When I used what you sent me I got brown hair and most of it fried- I have to get most of my hair cut off after using this product. NEVER AGAIN!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
too darkhard to manage color request 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to help get this resolved for you. We appreciate you reaching out! |
Didn’t cover even . Roots to light ends darkOver all the color is ok but as I told them before my roots generally come out lighter than the ends which happened with this product as well, even though I followed the directions to a T. My hair is a bit dry but normal for the process . There was no goopy residue as others say they have experienced. I just want even coverage and I can’t obtain it so I guess I have to go get it professionally done to solve my problem. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarey- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! |
My hair broke offThe ammonia is too strong. My hair broke in half when washing and was so damaged from the color I had to put three heavy conditioners to help it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrannie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I did not care for this color set at all.The color is dark copper brown, it looks pretty in the picture, but on me it looks terrible. My roots turned a bright auburn red and the rest of my hair is brown, it looks nothing like the picture :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMisty- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too goldToo golden Want more neutral /ash /beige tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
disappointedI have colored my hair for years, so I know what I am doing. However, you need another set of hands doing it with the brush and two bottles when you are supposed to separate your hair into sections, do your ends separately and then blend everything together. It was very hard for me and when I used the shampoo/conditioner that was sent in the package, my hair felt greasy not clean, I ended up having to wash it again the next morning. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy- Thank you for your feedback! We are sorry to hear that your found the at-home coloring process difficult, and it can take some practice to get your technique just right. Our team of licensed colorists are here for you every step of the way. Please feel free to contact [email protected] or call for tips and tricks. We appreciate your time and feedback! |
MediocreThe smell was so intense I gassed my family out of the house for an hour. Hair feels dull now, and easily tangles. The color looks alright but definitely faded after the first wash. I missed some spots but I was rushing due to the smell. Would not use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback! We're sorry to hear that our product did not meet your expectations! The scent of our product can be a bit stronger than standard color, as our product is freshly mixed and does not sit on the shelves for months at a time as most color does. For this reason, we always recommend applying in well-ventilated areas wherever possible. Please keep an eye on your email for further information from us. We appreciate you working with us to help achieve your color goals at home! |
The love is gone!Did not cover grays well, if at all with last 4 colorings. Color faded and lackluster within 2 days. Nothing changed with hair care routine and only use sulfate and paraben free products on natural hair. Receiving more suggestions for maintenance product up-sale, however. Sure hope this wasn't all some gimmick to get me hooked on what I thought was a quality product; only to find out they've scaled back on quality to dig hook in for quantity! will be dropping if next order does not produce results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re so sorry to hear that you were disappointed by the results of your recent color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps and tips and tricks for better gray coverage! We truly appreciate your feedback. |