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Custom Color Set
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66,689 Verified Client Reviews |
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Didn’t get me to a cool beige blondeI’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance! |
Great color but waxy, doesn't rinse outAs others have experienced, the color is great, exceeding my expectations. But have shampooed 4 times since coloring last night and hair still feels waxy. This is especially a problem for me because I have a lot of hair and live in a fairly humid environment so my hair won't dry. I do hope they are able to resolve this issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got hot roots!!!I used the color matched for my hair and now I have hot roots. I am going to have to go to a stylist to have it fixed. Very disappointed ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for reaching out! We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care members to help resolve your concern. Please let us know if there is anything else we can do to help! |
Cute boxCute box but the color was too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Disappointed!I was so excited to receive my order. Not so much after using it. Color was way too dark. I had blonde hair and wanted to add some very light Auburn/copper. I even uploaded a picture of my hair color. I also had to wash my hair literally 5 times after coloring because the products made my hair so greasy/oily. Disappointed in my purchase. I'll be getting my hair done this week to try and fix it 😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution to better suit your needs. |
What a crappy hair colorJust tried my order and it truly suckz, my hair is so sticky, I can't get a comb or brush through it, it's never ever been like this from the salon or from the many colors I've done myself, I would NEVER RECOMMEND this stuff and will never order anymore!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Customer Service Representative to resolve this matter. Please let us know if there is anything else we can do to help! |
Don't waste your moneyThe chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter. |
ReviewA little less red next time, although I asked for it. I’ve gotten lots of compliments, just would like less obvious roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you so much for sharing your feedback. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Sticky residueWas extremely difficult to rinse had to wash my hair with regular shampoo at least eight times begin to dry my hair and still had a sticky residue close to the scalp and I've never had a hair dye that sticks to the scalp and stained the scalp as well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Tried againI really wanted to get back to eSalon but this formula left my hair really dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |