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Custom Color Set
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66,637 Verified Client Reviews |
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Too darkAfter rinsing and washing and conditioning I Frye’s my hair and my roots are black! I followed the instructions to a T and holy cow this color is far too dark!! The violet shines through nicely on the mid hair and ends but roots just colored to darkly... so now I am going to have to strip it and re-color... pretty upsetting... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't come closeThe color isn't even close to what it's supposed to be at all. Very unhappy. Have to buy stuff to fix it. Didn't cover my greys and came out bright red and 2 different colors for the roots and ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was a little better but still darkThe only negative I would have to say is the grays on my hair discolor very quickly with this hair color. Need to design a hair color that is resistant to gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorMy color lasted 4 weeks...not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback. We’re sorry your recent order didn’t provide the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. |
My hair color is exactly my natural hair colorI am not interested in your products. Please take me off the membership. I wanted a extreme change and all I got was my natural hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom color setThis did not work for me. It did not cover my grey well and I did not feel my color looked like the color I ordered. I would like to discontinue the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good productLike the product - but the color doesn't seem to get past red or strawberry blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJolene - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DissatisfiedAfter following instructions my hair has PINK streaks throughout! VERY UNHAPPY!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
First Order - a DisasterMy lightest hair turned gray green (ash). HATE IT. Do not want to order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Not the color shown online.The dye turned into the color I was hoping for but it's more reddish and not really dark. I like more purple which it shows online. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |