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Custom Color Set
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66,541 Verified Client Reviews |
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It's BLACKNot happy at all (actually cried) I'll make sure to make my review public too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour is never how it should be on my hair and it doesn't cover greys.I have auburn hair and I have tried this product 3 times to give it the benefit of the doubt just in case I didn't do it right or maybe the mix was wrong. I have ordered various medium blonde colours in Copper Pearl and Copper Ash and there wasn't any blonde in my hair when I had finished, in fact it was darker (my natural colour is more golden) and it didn't cover the grey. Auburn hair is notoriously difficult to colour so I think I'm going to leave it to a salon next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnique- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! We appreciate your feedback! |
Not made any differenceMy hair colour is more less the same as it was before only difference now is you can’t see my root growth, was disappointing to say the least, this maybe suited for many people just wanting a top up in there colour but I was aiming for a change of colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeeley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not workingHi my color is not working fir me so i would like to discontinue my orders so pls no more color for me. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSukhwinder- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us. Happy Coloring! |
Family loved itThe family loves it...I am not so sure. Still trying to decide. I feel like it was just to close to normal hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To close to my originalI was so sad that this didn’t work out. I was supposed to get a rose gold for dark blonde. Something that added red to my hair with out it being a crazy transition. Well they matched my hair wonderfully... to well actually. No one can tell that I dyed my hair other than me, hopefully it will work better next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fake colorMy hair turned out exactly like I did NOT want it to turn out. It was supposed to end up being golden, reddish auburn. Instead, it turned out what I call Kool-Aid Maroon. It was embarrassing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't live up to my expectationsAll the reviews comments and posts made me have really high expectations, so in the result was disappointing. Although it was definitely better then a box dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAli- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! |
First time and wasn’t pleased at allWas not the color of burgundy at all not one bit just dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's OkIts ok for the price, just didn't last as long as I'd hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We are sorry to hear that your color did not last as long as you expected. Fortunately, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |