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Custom Color Set
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66,541 Verified Client Reviews |
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Won’t be doing this again.So disappointed. I held off doing the color for a while and finally did it tonight. While my roots color looks great my ends didn’t seem to grab the color and look weird. I’m just going to the salon as doing long hair at home is a nightmare. Three stars because I really liked the root color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJolene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Worst experience everThe smell was the start of a bad night. Couldn't finish dying hair, so roots are bright red, rest is old dull red. All fans on in house and all windows open and patio door, didn't help until I dumped the rest down the drain as I showered. Even in shower it burned my eyes and choked me. The dye is runy and ruined clothes and all my bathroom stuff. I prepped as I always do, still ruined everything. Been dying my hair for 16 years, most of those years as red, and never experienced any of this. So angry, and appalled. What a nightmare 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
CoverageI just colored my hair yesterday.I followed the instructions and there are areas that are a different color.My hair color was med brown.I ordered a mahogany brown.My husband said he can't even tell that I colored it. There are places where my gray was not colored even though I saturated it with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brown color reformulatedAfter 2 weeks, the gray was prominently peeking through at the temples.That has never, ever happened before the reformulation of the requested color.Only the colorist can determine why it happened. I am clueless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- Thank you for your feedback! Regrowth is normal at the two week mark, as hair grows at a rate of about 1/2 inch per month. Please keep an eye on your email for further information from us regarding your color and gray coverage adjustments, tips and tricks. We look forward to crafting your next custom color! |
StainingI like the color but not the way it stained my scalp. I even took it to my hair stylist to let her apply it. I think I would have had a big mess had I tried it by myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- Thank you for your feedback! We are sorry to hear that you were disappointed that the color stained your scalp. This is common with most color (it is less common with lighter blonde shades that have sheerer pigments), as the nature of color is the stain the hair, but our skin can also absorb these pigments. We are happy to assist you if you need any help. Please feel free to reach out to [email protected]! Thanks again for reaching out. |
Not goodI've already written a poor review. I don't understand why I'm being prompted to write another one. But sure, I'll tell you again that your product stinks! It immediately began to fade in a week, by the third wash! This product is no better than the stuff you buy in the drug store or grocery store. And it is way over priced for the lack of quality product I have received. If I were you, I would not waste my time or money on this product. It is terrible if you are looking for something that will adequately cover your grays and not fade. The color was beautiful, the quality...not so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorThe color is good the coverage not so good. It does not cover like what I've been using for years. I like that it only takes 30 min but my roots still show and the color doesn't last very long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Root hair colorStill not quite what I wanted in the color. I'm going to wait on getting my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatilda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color was much darkerI wanted a medium blond and I got brown :(. Very disappointed. I was not ar all happy not did I get refund. So much for 100% guarantee or it's on them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedIt's not the color I was thought I was getting. I already had great brown medium/dark brown hair with red undertones. I thought I was getting a red copper but what I got was the same color of my natural color so I'm very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |