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Custom Color Set
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66,541 Verified Client Reviews |
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Not as convenient as you thinkI waited 3 weeks for delivery and then had to go to pick it up as it didn't fit in my mailbox. Then I found that the package was missing the second bottle. After raising this issue, I was offered a credit to order again, but would have preferred them to just send the missing bottle. The colour was really good, but the service is not as slick as the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback. We apologize for the disappointing experience your first delivery. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageAnd this didn’t really bring my roots and the rest of my hair together at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Mixed resultsPoor gray coverage. Love the color, but not working to cover the gray. Left solution on extra 10 minutes, with no better results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too drabI love the service and products of esalon. But this color adjustment was way off. Color is flat and drab. Wanted to tone the brassiness but now just a dirty dishwater blonde. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkAfter rinsing and washing and conditioning I Frye’s my hair and my roots are black! I followed the instructions to a T and holy cow this color is far too dark!! The violet shines through nicely on the mid hair and ends but roots just colored to darkly... so now I am going to have to strip it and re-color... pretty upsetting... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't come closeThe color isn't even close to what it's supposed to be at all. Very unhappy. Have to buy stuff to fix it. Didn't cover my greys and came out bright red and 2 different colors for the roots and ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was a little better but still darkThe only negative I would have to say is the grays on my hair discolor very quickly with this hair color. Need to design a hair color that is resistant to gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorMy color lasted 4 weeks...not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback. We’re sorry your recent order didn’t provide the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. |
My hair color is exactly my natural hair colorI am not interested in your products. Please take me off the membership. I wanted a extreme change and all I got was my natural hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom color setThis did not work for me. It did not cover my grey well and I did not feel my color looked like the color I ordered. I would like to discontinue the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |