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Color Set
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66,615 Verificado Comentarios de clientes |
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DisappointedColour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HaarfarbeHallo. Leider war ich von der Coloration nicht so begeistert. Bei meiner nächsten Lieferung möchte ich 50%Lila Anteil drin haben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusann W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
My hair is still quite brassy at the roots.My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins. But it was still brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Can’t get rid of the redI have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No shineI used this color in semi perm color not enough coverage. I have coverage with permanent color but no shine . Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not like colourColour received was completely different than what I requested or was hoping for. Not happy. Going back to my Wella hair dye as soon as I can dye my hair again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I expectedThe packaging was nicely done. It comes with everything you need to color your hair however there were two bottle. In which one is for the top part of your hair and the is for the ends. Not sure if everyone gets two bottles or it’s because I have long hair. I didn’t like the fact that it tells you to wait for 15 minutes for the top part and then apply the ends bottle and wait another 10 minutes. I just assumed that I would apply the whole color and then wait for however long it took before washing it out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeri - We’re truly sorry that our color application instructions did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beautiful color BUT....I have colored my hair twice now with a salon color. They sent me the initial color which was a beautiful copper brown but it was a bit light for me so they sent me a complementary adjusted color which came out a beautiful darker copper which I liked very well. However, and it’s a big however, my hair is absolutely dry straw. I thought that it would calm down with a few washes and lots of conditioner but unfortunately it appears that my hair has been damaged by the chemicals. Maybe someone with younger, stronger, healthier hair would have better results but it’s not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorian - We’re truly sorry that our color did not meet all of your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkWhen I used it for the first time it looked like I had dark brown stripes on my head;( I can’t use and I ordered 2! I was very disappointed 😞. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Horrible customer service and the product is no betterWhen I filled out my initial questionnaire one of the things they asked is when I would be ready to use the kit. I said in about 6 weeks. It arrived a few days later. Six weeks later I am ready to use it -just about when I said I would be. But, when I opened the kit tonight, I discovered that the directions say you need plastic clips. They were not enclosed (so much for getting "everything you need") and I would have to pay another $10 plus shipping to get them. I resent having been told I would be sent a complete kit when the very first instruction in the directions mentions an item that I wasn't sent, and no alternatives are suggested. Adding insult to injury, because I was sent my kit way before I said I would need it, I am past the 30 day limit to return it. When I wrote to customer service they responded basically by saying "tough." Didn't offer to rush me the clips, didn't give directions for how to proceed without them. I am not interested in giving business to a company like this and you shouldn't be either. UPDATE The above review dealt only with customer "service" since at the time I hadn't tried the kit. I used it last night and am very unhappy. 1. The haircolor kit is significantly messier and more difficult to use than others I have used. I told.myself that at least this would probably be superior, salon quality color. NOPE. Read on. 2. I requested a dark blond with ashy tones. Instead I got an orangey medium blond - sort of a rose gold color. Awful. My only hope is that it washes out quickly. Again - give this a pass. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |