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Custom Color Set
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66,615 Verified Client Reviews |
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Not impressedMy color didn't seem to take on all my grays, and it was a little brassy at the root as well. The color in general wasn't horrible, but I was hoping this would be good for me and was disappointed in the results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedFor dark blonde saw no resemblance of blonde. Had to buy a color removing kit to remove the color. I used to use this then began with a salon and never could get a consistent color from time to time so thought I'd try with Esalon again. Totally disappointed and frustrated. At this point in time I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrable productI did not get the color i wanted. This is the worse product i have ever put in my hair. I will have to go to a salon and get my hair repaired, which will cost im sure over $100.00. My hair feels like it has lard in it. The color is awful. I will never recommend this product or use this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover my grays :(This is the first time I haven’t been happy but it didn’t cover my grays along my hairline at all :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We’re so sorry to hear that you were disappointed by the results of your color. We see you previously ordered permanent color but most recently ordered demi-permanent. Demi-permanent is not designed for full gray coverage like permanent color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Wrong colorI wanted a vivid red, I got a dull dark brown red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AwfulHair became like straw mixed with glue when applying. A month later and my reddish brown tone is completely gone and Im a blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color. Please let us know if there is anything else we can do to help! |
Wrong colourOrdered a lighter brown than what I am as dark brown anyway and now my hairs come out black won’t be ordering again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty- Thank you for your feedback! We are sorry to hear that your color came out darker than expected, and we apologize for any confusion. The shade selected was a Darkest Brown Chocolate, which is the darkest brown shade offered. We are sorry if this was not your desired result. Please keep an eye on your email for a message from us with further information. Thanks for reaching out! |
Just not rightNot happy at all with the color it is very coppery, as a natural red head I was just trying to give a little pop the color looks totally fake now. So unhappy. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very disappointedI have to say I was most disappointed in your product. I was very excited to use it and willing to pay more for purchases of hair color than I would have at Walmart or the grocery store. The color was nothing special or full of "sheen" as your photos suggested but worse still it is not having the staying power of covering the gray along my temples as the other product I used after only 2 weeks! I followed your instructions carefully so do not believe it was the application. Please remove me from your client and email list. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris- We’re so sorry to hear that you were disappointed by the results of your recent coloring session. It appears that you ordered demi-permanent color, which is not designed for full gray coverage like permanent color. We are always happy to work with you to meet your hair color goals. Please feel free to reach out if you need any further assistance. |
Does not lastInitially loved the colour but started washing out after first wash 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |