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Custom Color Set
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66,591 Verified Client Reviews |
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Poor coloring of my hair and to much workI’m not happy with the outcome of my hair color and the texture of my hair also it was just too much work for me. I no longer want to order any of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it didnt actually change colour !!I followed the instructions to the letter and the timings as my partner will verify, it only changed a tiny segment of root and did not change anywhere else so I was left with two tone hair. very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizzi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the bestI had really high hopes, I've been having a few issues with box dye covering my greys, when creating my custom colour I stated I'd like improved grey coverage and to even and reduced brassy tones. I've had my colour tweeks for the second dye however it's actually worse the second time around and has actually lightened my roots to a mid brown whereas I'm dark brown. I find dying my hair a chore but I've had to do it twice this weekend to try and even it out (second time with a box dye).. I've cancelled my subscription as I feel I could waste alot of money tweeking my colour and never achieve a result as good as a standard box dye. Think this concept may be OK if you have no hair issues e.g greys like me but for me it's was not great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline- We’re sorry to hear that you were disappointed by the results of your recent shipment. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We are happy to work with you to reformulate to better suit your needs, and we appreciate your feedback. |
hair was heavyVery upset with the color not enough copper in it so it wasn’t very red. the feel of the color was impossible to wash out of my hair it took me 3 days for my hair to feel normal. My hair was thick and heavy I could hardly put a comb through it . It was matted together. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElla- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedMy color didn't seem to take on all my grays, and it was a little brassy at the root as well. The color in general wasn't horrible, but I was hoping this would be good for me and was disappointed in the results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedFor dark blonde saw no resemblance of blonde. Had to buy a color removing kit to remove the color. I used to use this then began with a salon and never could get a consistent color from time to time so thought I'd try with Esalon again. Totally disappointed and frustrated. At this point in time I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrable productI did not get the color i wanted. This is the worse product i have ever put in my hair. I will have to go to a salon and get my hair repaired, which will cost im sure over $100.00. My hair feels like it has lard in it. The color is awful. I will never recommend this product or use this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover my grays :(This is the first time I haven’t been happy but it didn’t cover my grays along my hairline at all :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We’re so sorry to hear that you were disappointed by the results of your color. We see you previously ordered permanent color but most recently ordered demi-permanent. Demi-permanent is not designed for full gray coverage like permanent color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Wrong colorI wanted a vivid red, I got a dull dark brown red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AwfulHair became like straw mixed with glue when applying. A month later and my reddish brown tone is completely gone and Im a blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color. Please let us know if there is anything else we can do to help! |