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Custom Color Set
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66,541 Verified Client Reviews |
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Wow copper!My hair went from dark blonde to brown with lots of brassy/orange color. I’m devastated. I just wanted to cover a few gray hairs. I want my natural hair back. I wish I would have never seen you site and been mislead by all the reviews. I should have taken notice that most of the reviews with pictures were those of red heads. No offense to red haired people, your hair on you is beautiful, but not on me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
NoticedI do Like my hair color but i am also Kind of disappointed bcuz it wasn’t as purple as i would of liked it to be. I would of liked the purple to be a little more noticeable but unfortunately it’s not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
not that greatThe smell was horrendous! And I can get better over the counter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our color is freshly mixed for each order and does not sit on shelves for months as many other colors do, so that scent can seem stronger at times. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange messFollowed the instructions to the word and ended up with orange metallic roots. What was I thinking? I should have read more reviews before I took my chance on this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Very unhappyMy hair looks like a dark mousy blond. I want a refund and cancel future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst everThe color wasn't even close to what I ordered, how do I cancel this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Made my hair reddish tone and brighterThe color is reddish tone when I asked for ash it was to keep red out of my hair. Which usually with ash it does. I was upset also to have grey hair still. The color did not stick to the grey nor cover it. I was impressed with the cute box and the fast delivery. I was also impressed with how much color you get it was enough to drench my hair. It did have a strong odor to it which even with my fan and door open I had to step out to breath. My hair is shinier and soft though. So mixed feelings and little upset about it but atleast its not dried out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreasyLeft hair disgustingly greasy. Washed 6x Still would not wash out Had to put baking soda in hair & rub in before it finally took the grease out. Now they are offering a credit on another box. No thank u. Refunded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked forI selected copper. Specifically said I do not want my hair to dark I do not want it to be Auburn. And now my hair is literally the color of cranberry sauce! Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wasnt impressedColor faded fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |