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Custom Color Set
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66,541 Verified Client Reviews |
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Very disappointedI have to say I was most disappointed in your product. I was very excited to use it and willing to pay more for purchases of hair color than I would have at Walmart or the grocery store. The color was nothing special or full of "sheen" as your photos suggested but worse still it is not having the staying power of covering the gray along my temples as the other product I used after only 2 weeks! I followed your instructions carefully so do not believe it was the application. Please remove me from your client and email list. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris- We’re so sorry to hear that you were disappointed by the results of your recent coloring session. It appears that you ordered demi-permanent color, which is not designed for full gray coverage like permanent color. We are always happy to work with you to meet your hair color goals. Please feel free to reach out if you need any further assistance. |
Does not lastInitially loved the colour but started washing out after first wash 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
DID NOT COVER GRAYSI received kit which didn't give me color it showed before I ordered. It didn't cover the completely cover the grays as it stated. Not happy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not What I ExpectedI am one who colors my hair at home often. I found this kit to be frustrating to use and smelled horrible. There was only one pair of gloves included which I expected but then it says to shower and rinse with a clean pair of gloves? The second bottle smelled so intense that I was gagging from the fumes while trying to finish coloring my hair. I was disappointed that it didn't include a tube of conditioner like a store kit does. It was only enough conditioner for one use. The color was not all that different from what I get from the store. I think the idea is nice I just don't think this is for me. Maybe better for women who have more salon experience. It was hard to section my hair and then color it and use the brush. It was just a mess. Since I had requested a red tone it looked like a murder scene in my bathroom because of the mess. It was as if I had never colored my hair before! Very frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
GoodI like the color. It lasts longer than I thought it would. My only issue is that it doesn't wash out very good when I apply the solution. It leaves a film on my hair and I have to use dawn dish soap to get the film out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We appreciate your feedback. We are sorry to hear about your experience with our product! Upon reviewing your profile, we see that you have already worked with one of our color and care to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorInstead of brightening my roots they matched my origional color. So i still have dark roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to help resolve this for you! |
Different resultsThis color was my 2nd time using esalon. The 1st color was better this second was horrible. I’m having to get it “fixed” at a local salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerry- We’re so sorry to hear that you were disappointed by the results of your eSalon color. We are happy to work with you to see if we can reformulate to better suit your needs. Thanks for reaching out and giving us a chance to help you reach your color goals! |
It's okNot to impressed, can get the same results going to Walmart and buying hair color. Only got a 5onz tube of conditioner... I have long thick hair so that was barely enough to cover my scalp let alone the rest of my hair. Thanks but no thanks, I'll go to Walmart next time and spend less. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very difficult to wash outThought my hair was melting! Had to wash my hair 10 times to get product to wash out. Burned my eyes when I was "massaging" it in. Not for me. Trying to figure out how to cancel future orders! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- We are so sorry to hear about your experience with our product, and we appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedTurned my hair orange, the toner did nothing to help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We appreciate your feedback! We see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |