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Custom Color Set
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66,541 Verified Client Reviews |
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Left my hair very dry. Used as directed, terrified my hair would break off.Left my hair so course and dry I was afraid it was going to break. Can’t say anything negative about the color, but formula was harsh on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Icky conditionerWhile everyone has raved on the color, I needed to wash my hair twice the last couple of times I used the conditioner. The first time I thought I didn't rinse it properly. Last time I thoroughly THOROUGHLY rinsed the conditioner out, with the same effect: as though I had put wax in my hair. It was sticky, gummy and oily looking. I know that I don't have to use it, although it seems that if you package a conditioner with the color it is intended to make your hair look great and prolong the color. Advice? 33 of 39 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
Lil Too RedI was going for a more copper color, & mine turned out more red than copper. The look has been well liked by my friends so far, but next time I'd like to get the color I ordered. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears you ordered a Light Brown Red Copper, which has red as the predominant tone. We are happy to adjust based on your feedback for your next order. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern We appreciate you reaching out! |
ColorDid not cover the grey! I don't have that much, but what I do have is in the front & it did not cover. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlbert- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work!Not sure why but this time round the colour just didn’t work at all. Had to leave it a couple of weeks and get it done at the hairdressers. Really really disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback. |
My red hair will not budgeI love the gray and coverage of my roots but my ends will not take the color well :( .. my ends are still reddish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for your feedback on your color. We are so sorry to hear that your desired result has not yet been achieved. Intense red tones can only be masked with hair color. Removing such strong tones typically requires a color correction in a traditional salon. One of our Color Experts has sent you an email to help discuss your color goals and see if we can reformulate to help get you closer to your goals at home. We appreciate you reaching out! |
Very UnsatisfiedPlease tell me how to deactivate my account I do not want any more of ur products EVER 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your desired result was not achieved. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Customer serviceI received the incorrect color, therefore i called esalon. i was instructed to leave a message. Nobody has yet to return my call. I called esalon again today and was instructed to leave a message and someone will return my call. I will try again. (As far as the product is concerned, I've used the color before and liked it. I had requested a change to my color was assured a change would be made to my next order, however it was not. Hence my reason to contact eSalon) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor coloring of my hair and to much workI’m not happy with the outcome of my hair color and the texture of my hair also it was just too much work for me. I no longer want to order any of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it didnt actually change colour !!I followed the instructions to the letter and the timings as my partner will verify, it only changed a tiny segment of root and did not change anywhere else so I was left with two tone hair. very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizzi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |