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Custom Color Set
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66,591 Verified Client Reviews |
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Color didn’t stayColor faded after couple of washes and then it came back to my regular color after 1month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
They don't match what they sayI answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help! |
Colour was way too darkI specifically said I didn't want my hair to be dark. I got my package, coloured my hair and it was black. I wrote to eSalon and never heard back from anyone. I will say it covered my grays but I will never order from them again. So much for listening to customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDalia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. It appears a Dark Brown Ash Pearl was selected, and we do not have record of comments regarding your desired depth. We are sorry that your desired result was not achieved, and we are happy to work with you to adjust to better suit your needs. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I can’t cancel subscription!I want to cancel subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo Anne- Thank you for contacting us! We are happy to help. Please keep an eye on your email for further information. We'll be reaching out shortly! |
Won’t use againReally disappointed with this product. I followed the directions and had an incredibly difficult time washing it out of my hair. Washed it 5 times before it was out. Contacted the Company and they suggested I put baking soda in my shampoo to help wash it out. That was not the response I was expecting. Didn’t cover grey well AT ALL - 3 weeks later I have to figure something else out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI have light brown hair and I wanted to lighten it so I went for a dark blonde my hair is now darker than my natural colour very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HorribleTurned my hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRacheal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Totally disappointedI am not sure what happened! But I Hate it... I'll not leave my house looking like this... I was so looking forward to trying product! For me a huge disappointment. My hair was 2 be light brown. It looks like a very dark chocolate. I'm not at all happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSallue- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color too darkThis color is much darker than I thought I was getting. My hair is basically brown now, not blonde. However, there was plenty of product and the directions were easy to follow. I was glad for the stain preventer as the product ran just a tiny bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Great Color, terrible scalpI loved the color, but unfortunately this product must be too strong for my scalp. I’ve used it for 6 months or so, and I’ve never had a dandruff problem. After a few rounds of coloring, my head started itching a lot. Then tiny sores began to develop and then I’d itch those, causing bleeding. I changed shampoos hoping that was the reason, but I think it is the hair color, sadly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmaris- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |