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Custom Color Set
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66,655 Verified Client Reviews |
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They charge you 1 extra time if canceledFirst of all, the product is very hard to get out of your hair. Dye left awful residue. I tried 2 times to give it a good shot. 3rd time I canceled.. and they sent it anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. As per our satisfaction guarantee, we can confirm the last order that was sent to you was a complimentary reformulation based on your feedback. We have emailed you to discuss further details of your account. |
lossed alot of hair when rinsing since it turned in a globuloous mess of gunkThis is the third time I have had problems with rinsing out the dye. I have tried and tried now I end up bring dish soap and coconut oil in the shower with me to try to get it out. Love the color itself when it is finally out but the loss of about a tennis ball size of hair is unacceptable and should not take an hour + to get out the hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Waxy buildupI used the kit this morning. When it was time to rinse out the color I was left with a heavy waxy buildup and my hair was very stiff. I washed my hair four times and used apple cider vinegar. My hair was still stiff and waxy. I had to go to a local salon for a shampoo and blow dry. I will never use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love the ColorI love the color just what I wanted but the product itself dyed my hair out so bad that even 2 weeks later and a lot of morsierizing later it still feels dry and stringy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Result Not As ExpectedMy hair is dark brown and I wanted a bit of reddish brown hue. I got the red copper color. My friend helped me put it on for good full coverage. However, my hair’s color isn’t what I wanted it to be, still dar with just a tiny hint of red copper color not at all visible unless you look very close in the mirror. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrixie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
reviewto complicated for me to do by myself. I do not like this!! Cancel all orders!!!!! Jean Lacy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Told me to pay to strip it then PUT THE SAME COLOR BACk!!!I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answering machine. After leaving a message, no one returned my call so had to call back.Then the colorist on the phone blamed me for not adding a picture of the stripped color after they had already sent the dye. She offered no solution other than use Head and Shoulders. So you want me to spend more money??They didn't offer to fix the color, all they did was refund $10 dollars after I just paid ten times that to get the color removed. They didn't offer new dye, toner or highlights. Nothing that could actually fix the problem and they haven't reached out to try. So everything they say about their service and customer satisfaction is untrue since I had to call and email them multiply times. This site is a joke and intend to blast it on all social media of what a crap job they did. Terrible service and worse dye. Please don't use this company. EDIT- Even their response is untrue!! What a horrible company!!! 11 of 12 people found this review helpful. Did you? |
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I do not like how my hair feels.The color is nice but my hair feels sticky and like there is still product on my hair after 3 washes. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStarr - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Made my eyes water and hair feel like strawI will not be using your hair color again. I loved the color but the dying solution made my eyes water and burn and eventhough I used all the conditioner, my hair felt like straw when I stepped out of the shower. I had to add a leave in conditioner to get a comb through it. 1 of 1 people found this review helpful. Did you? |
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Not what I expectedI did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |