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Custom Color Set
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66,541 Verified Client Reviews |
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Color on ends and hair was greatRoots did not take as well as rest of hair. Enjoyed the convenience of 2 sets of gloves. Had an allergic reaction followed by itch and rash. I guess your products are to strong for my scalp. Have to cancel plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulI sent in pictures described my texture and bought all the extra stuff like shampoo conditioner and tint. My hair is black, my roots are light black. I had to go to a salon to get more than 8 inches of my hair cut off. I should have known better than to fell for Facebook advertising... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Only a one star bc I like the set upI think the idea is great and packing and instructions were all great. This made my hair feels as though it had wax in it. It also clogged up our shower. And it took 4-5 washes to remotely get all of it out and having my hair feel somewhat normal again. Will not be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color fadedAfter 4 days and 2 shampoos the red is totally gone from my hair. How do I get a refund? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee- We appreciate your feedback, and we're sorry to hear that your color faded faster than expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please reach out to [email protected] if you need any further assistance. |
I dont get what review headline meansIt had way too much ammonia in it. I could hardly breathe inmy tiny bathroom. I love your company. I just want ammonia free color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Too much redMy color was medium brown,but ended up with alot of red tones that I don’t care for. Otherwise my hair seems in decent condition and color was easy to apply. The product had a very strong odor, but it was gone after I finished rinsing. No problems with skin reaction although I have sensitive skin. Will try to adjust my color and see if I like it better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri- Thank you so much for reaching out! We're sorry to hear that your color turned out differently than expected. Upon reviewing your profile, we see that you have worked with one of our color experts to adjust according to your feedback. We look forward to crafting your custom color soon! |
Split EVERY hair on my headAfter 2 years of chemo treatment... I finally had healthy hair halfway down my back again... I color my greys, so I can feel prettier, now I look like a fried french poodle and all my hair has to be cut off AGAIN! Response from e-salon experts, UNSATISFACTORY... I had 2 years of chemo treatment, and then 2 years of no treatment before I colored my hair,,, I had VERY healthy hair halfway down my back, until I used your color... YOUR color damaged my hair to the point that there was no saving it... it came out in huge bunches, and what was left was brittle and split to the root... 0 of 0 people found this review helpful. Did you? |
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Too dark and strange residueThe colour I ordered (dark brown) is pretty much black! Also, although I have very short hair, I had to wash it about 5 times to get the weird waxy residue out. The residue then collected on the floor of the shower and blocked the plug. Safe to say I won’t be using again or recommending. Such a shame as I had high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My colorI like the color, I just thought it would have had a more violent tone to it then it did. Maybe next time there can be more violet tones? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChandelle- Thank you for reaching out! We are happy to adjust according to your feedback, and your next shipment will reflect your requested changes. We look forward to crafting your next custom color soon! |
Too lightGot a 2 step system, one for roots and one to add highlights to ends, but the roots were barely carmel brown, while the ends are a cinnamon color. Was not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears that one of our Color Experts has adjusted per your feedback to better suit your needs. We appreciate you reaching out! Please let us know if you need any further assistance! |