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Custom Color Set
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66,541 Verified Client Reviews |
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Did not cover rootsThe color was darker than I expected but the wirat part was it did not cover my roots or my spotty gray. Will not continue. Plus used shampoo but one day later hair was dirty. I usually wash every third day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for your feedback! We are so sorry to hear that your recent application did not deliver the coverage you were seeking, and that your color came out darker than expected. We are always happy to adjust according to your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts. Please reach out to [email protected] if you need any further assistance. |
Already goneI am sorry eSalon but I am very disappointe, the color is gone in 2 weeks and is not what I choose. I want to stop billing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wanted to love this...I really wanted to love this product. I've been dying my hair for a long time and have used all sorts of products (both at home and at the salon) and how cool is was to find a service that just sends it to you when you need it. The website, the packaging, the staff, are all awesome! I was so excited. But the product itself - the hair dye - didn't work out for me. It all went on normally and seemed good, but when it came to rinsing it out after the allotted 30 min, the dye itself became very grainy and the residue was very hard to get out of my hair. I've never experienced that before. I was in the shower for literally 45 min. trying to get it to wash out. The shampoo that came with the kit didn't get it out at all. It made my hair straw-like and I ended up having to wash with my normal shampoo to get it out. After it was out, it was fine, but I don't think I will use it again. So sad... I really wanted to love this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Washes out too easilyI can't seem to keep the color in my hair. Washes out in a matter of weeks. Although I love the color while it lasts,hair feels soft and manageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJami- We're sorry to hear that your color results are fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Strange waxy residue?I have coloured my hair myself many times over the years. I have tried my esalon dye for the first time tonight and it has left a strange waxy feel to my hair. While I am happy with the colour I am not happy with this texture. I followed all the instructions and used the shampoo that came in the box but it has not seemed to remove the waxy texture. I also had to spend nearly an hour in the shower trying to wash out the residue but it's still there. 30 of 33 people found this review helpful. Did you? |
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Response From Our ExpertsSinead - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Horrible experienceI'm an experienced home colorer and forgot why I tried eSalon and never used it again. Now I remember. Very messy process, horrible ammonia smell (who even uses that anymore) odd results. Orange roots and dark ends. Never again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwefulI will never order this again! It didn’t do a thing and I still have grey . I went exactly as the directions said. I’m so disappointed ☹️. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color but had reactionI am not a person with sensitive skin and have had my hair colored all my life. They color was beautiful but unfortunately I had intense scalp itching after washing my hair. It's been 2 weeks and the itching is still bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKasey- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Worth a tryI liked the way it colored and the immediate effect it had on my grays. But the grays are back a little earlier than usual:-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisssapointedThe color was perfect. Very good price. Did not cover the grey. Ammonia smell! when adding the water for the second placement of mixture. Do not send an auto plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |