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Custom Color Set
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66,541 Verified Client Reviews |
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Did not likeI tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback. |
Not Really HappyI've used this product in the past and it worked great but this time only after 2 washes all of my gray is showing. I selected permanent dye. Please advise! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
patchyi got brown ends black middle and bright red roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't get my color rightI asked for a blue black. I got pure black. Whatever. I can get it reformulated. So I ask for a blue black AGAIN. I again get shipped a pure black. Now I'll have to bleach my hair to get the color I want! I just wanted a gorgeous blue black. Not pure black with no hints of blue. If you aren't gonna give blue black don't offer it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ColorFollowed the instructions and looked good, smelled bad and one section did not color correctly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair feels grossMade my hair left feeling sticky, waxy, and gross.... cannnot get that feeling out of my hair. Very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not pleasedIt only covered the white hair for one week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color didn’t stayColor faded after couple of washes and then it came back to my regular color after 1month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
They don't match what they sayI answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help! |
Colour was way too darkI specifically said I didn't want my hair to be dark. I got my package, coloured my hair and it was black. I wrote to eSalon and never heard back from anyone. I will say it covered my grays but I will never order from them again. So much for listening to customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDalia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. It appears a Dark Brown Ash Pearl was selected, and we do not have record of comments regarding your desired depth. We are sorry that your desired result was not achieved, and we are happy to work with you to adjust to better suit your needs. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |