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Custom Color Set
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66,637 Verified Client Reviews |
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HORRIBLE!!!!!!This was the messiest, most horrible coloring experience I’ve ever had!! Not only could I not breathe in the shower when I dumped the rest of the color on my hair as directed, but I had a cough because of it for hours afterward!! Not only that, but the color was so runny, it ran down my scalp and went everywhere! The stain protector did NOT work, nor did the stain remover. I had stains all over my face and neck for days and to make matters worse, my hair looks horrible!! It’s the brassiest, most fake ugly red I’ve ever seen. I’m trying to figure out how to get the ugly fake blue red out of my hair!!!! I’ve been coloring my hair for years and this was by far, the WORST experience I’ve ever had! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback. We apologize for the disappointing experience you had with our color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
Brassy colorI spoke with a stylist before my order was made and told her my hair tends to go yellow and red. I told her to make sure it's ash colored. I got a copper, brassy brown. I could have gotten this from a box of L'oreal and spent $10 less. It left my hair dry feeling and straw like. Not happy. Not sure if I'm going to try it again with a different color. I gave it 2 stars because my stylist was very nice on the phone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed Out LookThe color was ok when done. Not great but , ok. Within Two washes, with Paul Mitchell products, it is very light and roots are visibly lighter. I had purchased the root touch up but it doesn’t help. It even sort of makes the hair wirey. I have tried the tint rinse and can’t say it has helped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Anne MThe color is too dark and too expensive. Please cancel all futures orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
really bad color and poor qualityColor was very dark, not even close with what I ordered. Need my money back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
to brownit was to brown not enough copper and mahogany 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfiedThis product made my hair feel greasy and weighed down. I called and they told me to wash my hair with baking soda until it felt normal. This product was just not for me. I hope they will not send me anymore in the near future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This product was horrendous!It made my hair dry plus it barely covered gray hair. Color match not even close either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They charge you 1 extra time if canceledFirst of all, the product is very hard to get out of your hair. Dye left awful residue. I tried 2 times to give it a good shot. 3rd time I canceled.. and they sent it anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. As per our satisfaction guarantee, we can confirm the last order that was sent to you was a complimentary reformulation based on your feedback. We have emailed you to discuss further details of your account. |
lossed alot of hair when rinsing since it turned in a globuloous mess of gunkThis is the third time I have had problems with rinsing out the dye. I have tried and tried now I end up bring dish soap and coconut oil in the shower with me to try to get it out. Love the color itself when it is finally out but the loss of about a tennis ball size of hair is unacceptable and should not take an hour + to get out the hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |