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Custom Color Set
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66,655 Verified Client Reviews |
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After many uses of this product, my first issueI've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon! |
Color is too dark, too redThe color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time! |
colourthe colour was a golded blonde again, it makes my hair dark,does not suit me, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly! |
Not as happy this timeColor went on great and initially I was happy. But color faded too quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No response to my concern about colourI sent in a message weeks ago asking if I could get a darker colour with more ash tones, which is what I originally asked for (but the stylist recommended against it). The colour doesn’t last very long and my lighter tones start to show within a few washes. I would appreciate a response to my concern. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for reaching out! Upon reviewing your account, we see that you left hair color comments, which are typically first reviewed on your next order date. We are always happy to adjust based on your feedback! Please keep an eye on your email. We'll be reaching out shortly! |
Had hope.In the beginning the color seemed to cover the silver patch I was trying to cover. It seemed covered, anyway. But today I can clearly see where it just never worked, the hair there is clearly barely any color at all. I could probably RUB it off. I had hope. But it doesnt work. Maybe this company is really what they say, just a cheap box company with no morals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback! |
Sent a tiny amount for my waist length hair, took almost 2 weeks to getVery disappointing, I received a tiny bottle of color and developer. Ended up paying way too much for what I could have done buying drugstore brand (which I ended up doing anyway to get my full head done). I will not be a returning customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- Thank you for your feedback! We are sorry to hear that your order did not arrive as quickly as expected. Our standard order processing window is 1-3 business days. All orders are reviewed within this time frame, and it appears that your order was delayed as a colorist reach out for a photo (based on the profile information received). After we did not receive a reply to this email, the root touch-up selected was sent. When a client has selected a root touch-up only and has indicated they have highlights, a root touch-up only will be sent. Please keep an eye on your email. We will be reaching out shortly with further information! |
Didnt likeDidnt last long made hair feel drier then normal....would like to cancel everything with this plan 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for reaching out. We are sorry to hear that our product did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not likethe product was good ! i just do not like the color at all !!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color ended up dullThis is my first time trying esalon and I was not happy with the over all color. the ends are a dull red. I was hoping for a bright red. I am trying it again in April and see if the color is closer to what I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChastisy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |