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Custom Color Set
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66,591 Verified Client Reviews |
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Not for meI have tried two different attempts, but the product does not cover my gray growth. My hair is now redish blond and a yellow root. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Follow directions and it didn't cover my grayI did like the color but unfortunately it did not cover the gray on my temples. Granted they have offered to redo my formula and send me a new kit for free. I'm hoping it works, if not I will definitely cancel the service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ruined my hair!!!I have had healthy blue black hair for twelve years. Was looking g for higher quality product and I was wronged. Follow directions and recommendations and this CRAP turned my hair BROWN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover greysI did everything step by step and it did not cover my greys. I was disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Worst fumesNever again would I purchase this product. That will teach me to Branch out to a different company. Yes, the color came out well, but the noxious fumes were awful. Running back to my previous hair color company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. Our color is freshly mixed per order, so at times it can seem stronger than pre-mixed color which can sit on the shelves for months at a time. We recommend applying color in well-ventilated areas whenever possible. We appreciate your time and comments, as we are always looking to improve our product and service! |
Burgundy is not AuburnI ordered a red copper color that was supposed to be natural looking and I got purple burgundy hair. Will not be using again because now this correction is going to cost a good 10 times as much as I paid for this product. I've been dyeing my hair auburn for years and have never had it turn out this bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bought this as a one off trialE-Salon been sending me repeat prescriptions of hair colour 4 weekly I have never requested this only wanted to trial! At no point agreed to 4 weekly deliveries. I am disgusted to have been sent 2 packages which were not agreed to and charging me £19.95 for a product I do not want. Would never use E-Salon again despite the product actually working well. Left feeling very disappointed and angry and out of pocket by £39.90. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsobel - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not goodIt was very very oily and made my hair look very gresses not good at all not like the one before not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was wrong it was too dark ☹️I didn’t like the color was supposed to be brighter auburn ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Why are the bottles so impossible?Color is great. Videos very helpful. But dear god why are the bottles impoddible to open? My color (not developer) was just a disaster. I banged it on the counter. I ran it under hot water. Nothing. Eventually I jammed a knife through the bottom to get it out! I could have cut my finger off. Insane 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZofia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our packaging. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |