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Custom Color Set
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66,637 Verified Client Reviews |
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Not happyColor was way too dark. Am not happy. Am going to let color grow out and will let the natural color take over. Please cancel any and all future shipments. Thank you. Sadly yours, Dianne Wilson 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I really, really wanted to like this!!I am a first time user and I was not impressed. I usually just do drug store box dye and seen this product on social media and decided to try it out and was so excited to use it, especially since it talked about holding its color. First complaint: very strong odor! It was burning my eyes it was so strong. Second complaint: very heavy residue left over on my scalp, it took days to get it off. It was coming off on my fingers when I would touch my scalp. Third and worst complaint: the gloves gave me a horrific rash all over the tops of my hands and has now started to spread to my wrists. It started the day after I dyed my hair and now two weeks later, the rash is still there and getting worse. I have never had a reaction to any types of gloves before. I am not sure if these gloves were old or had something in them. I ended up using both pairs of gloves because I had to take the first pair off when I accidentally got hair dye in my eye (that burned like heck). All I know is it is very irritating and I can't seem to get rid of it. The only positive about this product is that it does hold it's color... however, the bad out-weights the good and I can't give this product anymore than a one-star review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the Packaging/Process, Color Faded Way Too Fast/Wasn't What I ExpectedI got the violet dark brown (aka intense pearl) and honestly it was very light compared to the picture and what I expected. It also started fading to a redish color very quickly. For $20 + I don't think it is worth reordering, considering the box dye at the store lasts longer for me =( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
don't waste your moneyIt's just like any other box color so don't waste the extra money. Also a week later my scalp started itching and peeling. That's never happened with other box dyes before. I am not happy with this purchase, the color is flat (though it is a nice color) and not what I was wanting. There zero purple tint to it. Overall I'd say don't bother 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerri- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color and care specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
ColurRubbish dont bother 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacquie- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed overall.Seemed good quality products - which did not irritate my scalp. Unfortunately, the root & ends colour were too different. No 1 bottle:- too bland/flat & paler & did not fully cover my roots (Although that could possibly have been the friend not applying it correctly). No 2 bottle:- too much Mahogany colour coming through. Requesting resolution advice from eSalon. It mentioned I should have received another free Bottle of No 2 solution, but this was not enclosed unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not like the colorI thought my color would be darker. It’s not chocolate brown at all . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible colorI’m really upset that I tried this product and now I’m left trying to figure out how to fix my hair. The color was listed as medium blonde with a neutralizer yet it turned out a brassy orangey strawberry blonde that just does not work at all with my skin tone. It was also really hard to wash out and my hair felt super greasy and stringy the next day, and now 2 days later it is crazy dry. I have no idea what I’m going to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong color.. didn't cover grays...I am cancelling the program because the color was totally wrong. I sent a photo of my hair and described the color I had in mu hair before. I asked a color a little bit lighter... and I received a light brown toned to brown.. my colors are ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarion- Thank you for your feedback! It appears we reached out to inform you that color chemically cannot lift or lighten other hair color, and we lightened your original selection of Darkest Brown to Dark Brown per your request. We are sorry to hear that your desired result was not achieved, and we will be reaching out to discuss your color needs further. We appreciate you reaching out! |
The color was great for only 3 days.I colored my hair Sunday March 10. The color was great for Sunday, Monday, and Tuesday but on Wednesday I shampooed it with a sulfate and phosphate free shampoo and the color is almost back to previous color on the ends. I have a small amount of color on the top roots area. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |