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Custom Color Set
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66,637 Verified Client Reviews |
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Horrible experienceThe dye went on just fine. But washing it out was slimy and took forever. Not to mention it left my hair feeling slimy and mangy. Plus the color was WAY darker then I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Second time using.....This is my second application. It is ok... It's kinda messy to apply. Coloring quality seems to be good. We will see in a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for your feedback! We are always happy to adjust your color based on your feedback. Please feel free to reach out to [email protected] if you need any assistance! |
really disappointing,I am totally disappointed with this product. My gray turned just a light brown color, did not cover the grayest hair at all. It took forever to rinse the product out, the hair in the back of my head felt like glue, I rinsed for 10 min. and it still did not come out. Waste of time and money. Definitely will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We appreciate your feedback. We are so sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if you need any further assistance! |
Made my hair brittleThis product is not for me. I would like to cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to reach out! |
The color just doesn’t look right on me at all!I don’t think there is anything they did wrong I just truly hate the color!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I requested!I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!! I cancelled my order and won't ever use esalon again!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance. |
GraysThe color I got didn't cover my grays like I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
If I could give 0 stars, I would.Horrible color with over-packaging. This is NOT a good alternative to a salon hair color experience. I just hope my salon will be able to bail me out of this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste- Thank you for your feedback. We apologize for the disappointing experience you had with our color kit. We have reached out to you via email to see what we can do about remedying this situation per our satisfaction guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
WAY TOO MUCH COPPERMy hair is red - way too much copper - how can I neutralize this immediately. At least tone down the copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that our Dark Blonde Pearl Copper is too copper for your preference and that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very badI didn't like the harsh chemicals in the products, it caused me allergy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYascara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |