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Custom Color Set
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66,566 Verified Client Reviews |
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The color just doesn’t look right on me at all!I don’t think there is anything they did wrong I just truly hate the color!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I requested!I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!! I cancelled my order and won't ever use esalon again!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance. |
GraysThe color I got didn't cover my grays like I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
If I could give 0 stars, I would.Horrible color with over-packaging. This is NOT a good alternative to a salon hair color experience. I just hope my salon will be able to bail me out of this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste- Thank you for your feedback. We apologize for the disappointing experience you had with our color kit. We have reached out to you via email to see what we can do about remedying this situation per our satisfaction guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
WAY TOO MUCH COPPERMy hair is red - way too much copper - how can I neutralize this immediately. At least tone down the copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that our Dark Blonde Pearl Copper is too copper for your preference and that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very badI didn't like the harsh chemicals in the products, it caused me allergy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYascara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColor was way too dark. Am not happy. Am going to let color grow out and will let the natural color take over. Please cancel any and all future shipments. Thank you. Sadly yours, Dianne Wilson 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I really, really wanted to like this!!I am a first time user and I was not impressed. I usually just do drug store box dye and seen this product on social media and decided to try it out and was so excited to use it, especially since it talked about holding its color. First complaint: very strong odor! It was burning my eyes it was so strong. Second complaint: very heavy residue left over on my scalp, it took days to get it off. It was coming off on my fingers when I would touch my scalp. Third and worst complaint: the gloves gave me a horrific rash all over the tops of my hands and has now started to spread to my wrists. It started the day after I dyed my hair and now two weeks later, the rash is still there and getting worse. I have never had a reaction to any types of gloves before. I am not sure if these gloves were old or had something in them. I ended up using both pairs of gloves because I had to take the first pair off when I accidentally got hair dye in my eye (that burned like heck). All I know is it is very irritating and I can't seem to get rid of it. The only positive about this product is that it does hold it's color... however, the bad out-weights the good and I can't give this product anymore than a one-star review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the Packaging/Process, Color Faded Way Too Fast/Wasn't What I ExpectedI got the violet dark brown (aka intense pearl) and honestly it was very light compared to the picture and what I expected. It also started fading to a redish color very quickly. For $20 + I don't think it is worth reordering, considering the box dye at the store lasts longer for me =( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
don't waste your moneyIt's just like any other box color so don't waste the extra money. Also a week later my scalp started itching and peeling. That's never happened with other box dyes before. I am not happy with this purchase, the color is flat (though it is a nice color) and not what I was wanting. There zero purple tint to it. Overall I'd say don't bother 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerri- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color and care specialist to resolve this matter. Please let us know if there is anything else we can do to help! |