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Custom Color Set
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66,637 Verified Client Reviews |
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BrassyI still have too much orange and brassy hair :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTherese - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t really want dip dyed grey hair!My hair has gone a weird dip dyed grey colour. It’s orange at the roots and grey after that - it looks truly awful. I also didn’t want or ask to be put on a monthly plan and didn’t know anything about this until the money was taken from my credit card. Now I have another box of the dye that turned but hair grey which I obviously won’t be using. I’m so unhappy and disappointed in this product and am now having to pay to go to a salon to get them to fix it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color bleedsI really loved the ease of coloring and no stained forehead, however I have now ruined the second nail color because my hair stains them. So mad that’s $80 down the drain. I wore gloves after getting the 1st color ruined. So it must come from running my fingers through my hair. Not buying again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- Thank you for your feedback. We are sorry to hear that our color is staining your nail polish, and we apologize for any inconvenience. We're always looking to improve our service and products and truly value everything our clients say. Thanks for reaching out! |
ColorColor wasn’t what the picture showed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color did not cover the white hair I have coming in.I believe I need a darker shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisgustedI recieved my kit on January 23, used it March 15th. My hair is red, not brown not med brown, it is RED. I am not happy with this at all. For 35.00 you would think the kit would color as it says, NO IT IS RED. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We can confirm that your formulation did not have added red. We did not receive a photo along with your order, however the results described indicate that your natural color is darker than indicated in your profile. When lifting from that natural level, warm underlying pigment is revealed, and this pigment is reddish for brunettes. We always recommend submitting a photo in natural lighting when ordering online, so that a colorist can review your canvas prior to formulating. You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not as good as it getsWent through the process and it did absolutely nothing to my hair. Waste of time and money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimm - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn't exactly what I was going forIt didn't give me the shade I was wanted I wanted to lighter than my hair already was. To me it looks the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Take "TWO"Was super excited to get this done & be gone with the grey hair, To my dissapointment the greys on crown & temple area did NOT take color as they proudly advertise. As for the color mix, it was "alright...." But what i was hoping for a deeper Plum-blackish color. This was brown wirh a suttle dull plum like tint...... Not what id hope for. Im going to give it a second shot w/hopfully some changes to tje mix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has reached out to get this resolved for you. We look forward to crafting your next custom color soon! |
The product didn’t workI would not want to purchase this again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |