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Custom Color Set
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66,566 Verified Client Reviews |
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It did not workIt turn out to a completely different color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaray- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Wasn't what I expected to beMy colour is a lot more red rather than copper. I like the colour but wasnt the colour that was chosen (dark blonde copper 7.4). The ends look a bit faded too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DecentI ordered the custom colour dark brown with mahogony and copper tones. The packaging and instructions were great, but the application process was not great due to the very strong, unpleasant scent of the dye. However I could get beyond this for a good result, but after a reveal the colour was not what I expected. It is still nice, but did not fully take to my hair so it lacks the vibrance that was advertised in the photo. My hair does not look very different from its natural colour (brown) and it is a little disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly! |
Not what I was hoping forI think I will have to go back to something a little darker because this came out very orange. Maybe needs to have a little more brown look than orange. Not sure. I could upload a pic so you can see how bright it is. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
want to cancel membershipwant to cancel membership 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded right awayI realize it may take a while to build depth in the red color, but it seemed to fade out or I couldn't see much difference from blonde to strawberry after the first wash. Granted, the color kit came with 2 sets of supplies, 1 for roots, 1 for all over, and the results were great as far as the roots not showing and the overall color being consistent; however the "red" was not enough. Hopefully future color kits will be a little more intense red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRisa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible experienceThe dye went on just fine. But washing it out was slimy and took forever. Not to mention it left my hair feeling slimy and mangy. Plus the color was WAY darker then I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Second time using.....This is my second application. It is ok... It's kinda messy to apply. Coloring quality seems to be good. We will see in a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for your feedback! We are always happy to adjust your color based on your feedback. Please feel free to reach out to [email protected] if you need any assistance! |
really disappointing,I am totally disappointed with this product. My gray turned just a light brown color, did not cover the grayest hair at all. It took forever to rinse the product out, the hair in the back of my head felt like glue, I rinsed for 10 min. and it still did not come out. Waste of time and money. Definitely will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We appreciate your feedback. We are so sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if you need any further assistance! |
Made my hair brittleThis product is not for me. I would like to cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to reach out! |