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Custom Color Set
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66,637 Verified Client Reviews |
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Super disappointedThis last order, I was super disappointed. I've been here for awhile. This last order did not cover grey 0 of 0 people found this review helpful. Did you? |
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Color Fade wayyyyyy too fastLast night I used the new color you mixed for me. After dying the color was SPOT ON! Dark, but lots of red hues, I loved it!!! However it faded wayyyy tooo fast. Not sure if you've changed your products or what. I've done business with you for several years and I'm sad to say I will be cancelling my subscription and returning to my salon, because the constant fading of your products has become unbearable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
color was horriblenot even close to a color I would have choose absolutely horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor color mixing skillsThe title explains my opinion about your services . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGizeli- Thank you for reaching out! We see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorThis custom product is not going well. The color only lasts about two weeks. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTwila- Thank you for your feedback! We are sorry to hear that your color is not lasting as long as you have expected. Hair grows at a rate of about 1/2 inch per month, so it is normal to see regrowth (you have just been doing root touch-ups) at the 2 week mark post-coloring. Adjusting for better gray coverage on the hair that you have colored equates to making the color darker. Please keep an eye on your email. We will be reaching out shortly to discuss your color further and see if an adjustment to your color is necessary. We look forward to working with you! |
Personal color mixThe color is much better than the store, but it brought out too much red and was darker than my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same shae received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover graysI wrote in my description that I wanted this product to cover my gray hair and I did receive an email from the company saying that it would. I dyed my hair yesterday and 90% of my grays are still there. This is so disappointing especially when I followed the instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Feels horribleColour was lovely but after rincing and conditioning it feels horrible I had to re wash it twice before my hair wasent sticky anymore 30mins just rincing is abit ridiculous.. 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
Didnt lastThe color that I received didnt last but a few weeks, that with using the tinted. The color didnt last and I'm unhappy with the outcome 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really messed my hair up!I followed in the instructions to a T. When I got out of the shower, my hair was a huge matted mess and it felt like it had a thick layer of goo on it. I got back in the shower and shampooed it two more times and did a deep conditioner. It feels slightly better now, but I think it fried my hair! I also ordered ash blonde and it’s not ash. Definitely has yellow tones. Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |