|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
MUCH darker and redder than expected for a dark blondHad hoped to lighten my hair up a shade or so into a warm blond shade, but the color that I recieved developed into a darker copper auburn mix red base...about a shade darker than my normal tone and noticably quite red...absolutely no golden tones. My hair was completely free of any dyes or bleaches for the last few years. The color was pretty but definitely not for my complexion or what I had been excited to try. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not ImpressedWas not happy with the end results. Wanted it to be a much lighter shade, which you all do not offer. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatWhile the color was awesome.... The dye really damaged my hair... Now 5 weeks later doing deep conditioner treatments every week I'm still dealing with a mess... I'm scared to try it again.... I followed the directions step by step.... I will say... It's the best color I've had before just not worth the damage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover all the grayThe colour is lovely and rich, but it didn't cover some gray 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHannah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Medium Ash BrownIt turned out a lot darker than I was expecting, and it left behind a brassy tone, which I kind of expected due to my hair having red tones in it before, but the neutralizer didnt really neutralize it all so theres still quiet a bit of gold/brass showing through. Overall not bad, but also not great. I feel like i could have gotten similar results from a drugstore box hair dye. 143 of 161 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Gray coverageThe gray coverage doesnt last it looked good the first day and rinsed right out 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots only held color for about a week. Then looked a light color of the shadeHave used this product in the past and just started using it again. Last month the color only lasted about a week. My roots then looked a pale color of the shade. Very disappointing 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeidi - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the colourThe colour is fine but the shampoo and conditioner they gave made my hair feel very dry was fine when I re washed the next day with my usual shampoo and conditioner 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Reddish color instead of beige blondeSorry to say your product is not for me. I was disappointed in the formulation as the color is more reddish than ash/ beige blonde.I think I’ll stick with brands that have worked in the past for me. Also after coloring , my hair felt sticky and heavy. I rewashed with the extra shampoo I purchased. I would like to stop receiving your product and be removed from this program of automatic shipping. I noticed your cancellation isn’t any where visible on your website,that says volumes about the service and the product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm you have cancelled your hair color Plan. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
StopI don’t want anymore orders to be shipped. The color is totally wrong 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSima- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to help resolve your concern. Please let us know if there is anything else we can do to help! |