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Custom Color Set
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66,566 Verified Client Reviews |
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not what color I orderedit's way too light. and once again I am disappointed with your company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
New Product Inferior From the OriginalPreviously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color turned my hair RED!I am very disappointed. This is not the first time my hair has been totally brassy after coloring my hair. I will not be sending back the kit I have not opened and expect a full refund for both. I do not plan to order from eSalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover grayColor was dull and too dark. Didn’t like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
do not recommend.Did not like it. Color was pretty, last only one week then gray had already showing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are happy work with you to meet your hair color goals. We will be reaching out shortly! |
Wrong orderYou sent me something i did not order and i emailed you twice about sending it back at your cost and sending me the color mix i always get with no response from you at all. All i did was restart my plan the last time you sent the order and it was something i never ordered before. I told you if i did not get a response from you i would be done ordering from you. in three weeks i heard nothing so i am done with you do not send me any more emails because i am unsubscribing. You will not get a good review from me. Bcurry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty- Thank you for contacting us! We are unable to locate any emails from you regarding this issue, however we are always happy to help! We will be reaching out shortly via phone to help sort this out. Thank you for reaching out! |
Came out too darkI Think it is just the consistency of my hair, because it sucks up color like a sponge. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. Thanks again! |
Just okIt is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance! |
Not DIY at allI had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance! |
Not satisfiedUnfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time! |