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Custom Color Set
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66,637 Verified Client Reviews |
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Loved it UNTIL....I used eSalon for about 5 years. LOVED the multi-faceted color, the texture, the gray coverage. After about the 4th year, it would no longer wash out of my hair in the shower. An eSalon colorist told me to mix baking soda in with my shampoo which I did. That worked for a short time and then I couldn't rinse the color out of my hair - It looked greasy and dirty and barely moved...like a thick gel had spilled on my head. I'm VERY disappointed this happened because I loved the color. I'm waiting for eSalon's creme-based formula to become available. Hurry up with the testing!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts and we will be sure to email you as soon as the enhanced formula arrives. Please let us know if there is anything else we can do to help! |
Not really like my natural color...I really was so excited about this. I was hoping to get close to my natural color which is hard to do with a box. The only time I have had luck is at a salon. I ended up with reddish medium-brown, when I’m a sandy light brown. The color I got is the same color I always have when I’ve boxed dyed it before. Meh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Take me off your mailing list!I never want to see an e-mail from eSalon again. You sent product without an order. You made unauthorized charges to my visa and I was charged for shipping to return product and was not credited shipping on your end costing me $12 and the hassle of driving to the post office. Your hair color is sticky and caused blisters on my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for reaching out! Upon reviewing your account, we see that you took advantage of our promotional offer extended to clients joining our recurring service, which is why a 2nd order processed according to your selected frequency. A courtesy reminder email for this order was sent 5 days before that order was billed. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you have already worked with a customer service agent, and we have unsubscribed you from our mailing list per your comments. Please feel free to reach out if you need any further assistance! |
Don’t workIt dont work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for me at allThis product was a complete waist of my time. Absolutely no color change to my hair at all. I get better results from the 4 dollar bottles at my local drug store. Also not enough product for my length and definitely no where near enough shampoo or conditioner . Just over all was extremely unhappy and will not be resuing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrystle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To much redStill to much red in this color, even after I requested there not to be, 😥 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Needs a change to much red tintI want light brown and then the highlights not brunette dark with red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The grey came back after only 12 days!!Looked really good right after I used it, however, the gray is already back and it was only 2 weeks! I only washed my hair 3 times during the 2 week period after the color--I only use quality shampoo made for color-treated hair. I followed the instructions carefully too--I'm very unhappy with these results. How do I cancel my renewal? Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- Thank you for reaching out! Hair grows at a rate of about 1/2 inch per month, so it is completely normal to see regrowth after 2 weeks. There are no adjustments that can slow or prevent regrowth, and adjustments for better gray coverage on hair that has been dyed equate to darker color. We will be reaching out shortly to discuss this further. Thank you for your time! |
It could be betterI didn't get the result that I am expecting from the first hair color that I order. It doesn't cover the entire hair just only a few parts and it doesn't fully cover all of my gray hair just only a few and some still light in color. I am not satisfied as I didn't get the desired color that I want to. I am expecting more from this product as I pay more than the store brand. Hopefully, the next hair color that I order will work this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArracel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Damage shipping and wrong colorI received first shipment damaged. I got a replacement for it and it was damaged. No reply to second damaged shipment. Pieced together one kit from the two damaged ones. My hair turned dark brown almost black. I ordered a reddish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback. Upon reviewing your profile, we see that your second damaged shipment was replied to by one of our Color Experts to resolve your concern, we're sorry if you did not see that response. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |