|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
To much redStill to much red in this color, even after I requested there not to be, 😥 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsConnia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Needs a change to much red tintI want light brown and then the highlights not brunette dark with red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia- Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The grey came back after only 12 days!!Looked really good right after I used it, however, the gray is already back and it was only 2 weeks! I only washed my hair 3 times during the 2 week period after the color--I only use quality shampoo made for color-treated hair. I followed the instructions carefully too--I'm very unhappy with these results. How do I cancel my renewal? Thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSue- Thank you for reaching out! Hair grows at a rate of about 1/2 inch per month, so it is completely normal to see regrowth after 2 weeks. There are no adjustments that can slow or prevent regrowth, and adjustments for better gray coverage on hair that has been dyed equate to darker color. We will be reaching out shortly to discuss this further. Thank you for your time! |
It could be betterI didn't get the result that I am expecting from the first hair color that I order. It doesn't cover the entire hair just only a few parts and it doesn't fully cover all of my gray hair just only a few and some still light in color. I am not satisfied as I didn't get the desired color that I want to. I am expecting more from this product as I pay more than the store brand. Hopefully, the next hair color that I order will work this time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsArracel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Damage shipping and wrong colorI received first shipment damaged. I got a replacement for it and it was damaged. No reply to second damaged shipment. Pieced together one kit from the two damaged ones. My hair turned dark brown almost black. I ordered a reddish brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe truly appreciate your feedback. Upon reviewing your profile, we see that your second damaged shipment was replied to by one of our Color Experts to resolve your concern, we're sorry if you did not see that response. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MUCH darker and redder than expected for a dark blondHad hoped to lighten my hair up a shade or so into a warm blond shade, but the color that I recieved developed into a darker copper auburn mix red base...about a shade darker than my normal tone and noticably quite red...absolutely no golden tones. My hair was completely free of any dyes or bleaches for the last few years. The color was pretty but definitely not for my complexion or what I had been excited to try. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not ImpressedWas not happy with the end results. Wanted it to be a much lighter shade, which you all do not offer. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatWhile the color was awesome.... The dye really damaged my hair... Now 5 weeks later doing deep conditioner treatments every week I'm still dealing with a mess... I'm scared to try it again.... I followed the directions step by step.... I will say... It's the best color I've had before just not worth the damage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover all the grayThe colour is lovely and rich, but it didn't cover some gray 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHannah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Medium Ash BrownIt turned out a lot darker than I was expecting, and it left behind a brassy tone, which I kind of expected due to my hair having red tones in it before, but the neutralizer didnt really neutralize it all so theres still quiet a bit of gold/brass showing through. Overall not bad, but also not great. I feel like i could have gotten similar results from a drugstore box hair dye. 143 of 161 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanielle - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |