|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Loved the color tones but.....I loved the color tones but this shade did not cover my grays as well has the last one! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBonnie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has called to get this resolved for you. We appreciate you reaching out! |
Worst company ever!I have shut my account off twice now, and they keep sending me product and charging me, and they do not respond to my emails. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsConnie- Thank you for contacting us! We can confirm that your plan has been off since you turned it off on 3/13. Our user logs reflect that prior to turning off your service, you were adjusting your Autoship dates out, which rescheduled your next order but did not cancel your service. As you know, the service is very flexible and can be adjusted (as you have) in your account. We have not received any emails from you, however we are always happy to help. Our customer service email is [email protected]. Please feel free to reach out if you need any further assistance! |
Not dark enoughThe color didn’t match the pictures that I sent. I was expecting a phone call from a stylist before the order was filled to make sure it was correct. There was too much bronze and not enough brown. I did end up liking the color but it’s not what I expected. Although it’s way better than accidentally going too dark. Next time I will ask for a darker brown with mahogany and less bronze. I was a little confused about the second but color-bottle 2, if it would be darker or lighter. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMonica- Thank you for your feedback. Our colorists are always happy to advise you. Please submit a current photo in natural lighting for reference and feel free to call 1-866-550-2424 (8AM-6PM PST Monday-Friday) to consult. We look forward to crafting your next custom color soon! |
Not impressedI find it is just like any box I use it lasts even less won't buy again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I wantedI asked for a light brown with hints of copper. I instead I got a hair color of a red head. I am extremely dissatisfied with my hair color!! I would either like my money back or a correction and a new color kit of light brown hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colournot for me , went horrible colour , now i cant seem to cancel orders as doesnt show you how . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not Good at all!I followed all the directions and it was terrible! Please discontinue. DO NOT send any more! This is not for me! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEunice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Clients typically have much better results when a current photo depicting your starting canvas is provided. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyThis was probably one of the worst colors I have ever used. First of all it didn’t color my grays at all. It’s left my hair hard and very difficult to comb. I have already spoken to someone about this and she said she canceled my next shipment. With that bring said PLEASE DONOT SEND ME ANYTHING ELSE!!! I got better coverage with the bottled color I get from Walmart for $2.97!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichele- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t like this colorLeft my hair very oily 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Repeated wrong colorI am unable to get the resulting color I am looking for - I asked for Golden Blonde and have shared that I have red in my hair naturally - which is important when attempting to achieve golden blonde according to every salon that has serviced my hair. Usually a colorist will only get this wrong one time before updating to correct to achieve the outcome. This has been at least four times and the color has not been adjusted despite my feedback. It is a shame, the color could not be corrected because I really like how my hair feels once I've used the included shampoo and conditioner. I'm sure my review would have been five stars if the color was corrected. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBolton- Thank you for your feedback! We are sorry to hear that we weren't able to get your color just right. It looks like we have reformulated/adjusted a few times per your request, however no photos have been provided. Clients typically have much better results when current photos for reference are provided so that our colorists can review your profile for accuracy and accurately advise you. We are happy to work with you to adjust to better suit your needs if we are able to. We recommend submitting a current photo in natural lighting and calling to consult with a colorist if you'd like to discuss options. Thanks for reaching out! |