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Custom Color Set
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66,566 Verified Client Reviews |
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Washes outDoes not cover gray at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meAfter 2nd wash my color faded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hopefully 3rd time is a charmSo excited about my personalized color kit. The kit had everything they show. But the color was not what i was hoping for. Neither was the shine. I was looking for that deep "pop" color of copper. But i got more of an orange than even a red....i also have a problem keeping my gray covered and i really did not see a difference in how long my gray stayed covered with esalon compared to a box color. seem to work about the same. Forgot about adjusting the color of my next order..until i rec'd email it was on its way . So, i sent in request of change. keeping my fingers crossed that my next order (3rd times a charm) will make me as happy as these other customers on these reviews. If the color, shine and coverage of gray doesn't knock me over then saving $$ and going back to box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the best shampooI was not impressed with the shampoo and conditioner. The shampoo provided did not lather and it left a thick, sticky residue. My hair was matted and was impossible to brush the tangles out. I had to re-wash and condition my hair with my regular hair product. Depending on how long and how well the color last, I may cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly to discuss further. Thanks for choosing eSalon! |
Too much redI like that my hair is a little lighter, but it’s too red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCricket- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has reached out to discuss your color further and help get this resolved for you. We appreciate you reaching out! |
This formula was too dark.Hello, I requested a change to make the color just a bit darker. This one was too dark, I was not happy. I have requested a change for the upcoming order. I hope it is not too light or too dark, but just right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Yikes!Hello red ... hello dead! My healthy mahogany hair is now circus red and dried out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out! We are so sorry to hear that your recent application has produced undesirable results. Your color is a Darkest Brown Red Mahogany, and if applied as instructed, this could not produce such a bright result as the base of the color is darkest brown (one of the darkest shades offered). You did receive a 2nd bottle that was brighter and intended for the previously dyed parts of your hair that could produce the bright results described if applied differently than your instructions. We will be reaching out shortly to discuss your color further. Thanks again! |
Toned down previous color but did not color my natural hairI have long brown roots now, because this product didn't take to my natural hair atts all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not buy!Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance! |
Not the right colorI am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArdell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |