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Custom Color Set
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66,566 Verified Client Reviews |
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Fading colorThe color didn't last very long not happy with it would like to cancel all future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorThis color did not turn out as expected. Roots have a definite yellow tint to them. Followed instructions exactly. Not happy with results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaren - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom Color SetOn a positive note this comes packaged so wonderful! Very good directions that are easy to follow. The color is NOT great. This was my first purchase from this company. I specifically explained what my goal was for my hair. I wanted brown then add chunky highlights. I explained I get my hair done at salon and it comes out great for about a year then something happens and I end up with carrot red brassy looking color. I hate red/brassiness for hair color. Well, here I go again. The color still came out very brassy. I sent a note and picture and have not heard anything back. It’s not worth going through all the trouble yourself if the outcome is the same...red. I will be canceling my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent a secondI liked the dye from esalon, however I did not lije the use of my debit card for another order sent 3 weeks later. I haven't yet received a reply. I had to go in to stop my "plan" which was never seen on my first order. Now I'm afraid to order from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WrongI’m disappointed. I really had high hope. My roots didn’t turn out right. I did everything right coloring and I also selected everything right on here to get the right color and it turn my roots almost a dark reddish color instead of violet black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
SkunkI’ve used it twice and both times it did not cover my roots, which are white. I look like a skunk. I’m not into using this product again. Please cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendi- Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right for you! You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot rootsI love my first formula dark brown,copper,mahogany love it. But using the bottle 2 I now have HOT ROOTS. After doing my hair i noticed that it was get really red, and find the paperwork 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for contacting us! We are so sorry to hear that your color was applied against instructions. Both bottles sent with your first shipment were meant to be used in the same application per your instructions. Bottle 1 was for your Roots as indicated, and Bottle 2 (Custom Ends Refresher) was for the previously dyed parts of your hair. We would expect hot roots to result from using your ends bottle on your roots. Please keep an eye on your email. We will be reaching out shortly to help resolve this for you. |
Color ReviewThe color was medium blonde but my hair had an ash tone to it and the roots were strawberry blonde. Will not be using your product again. Cancel all orders now and future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetProduct didn't cover roots, didn't work right. I get better results for less from retail store products. Canceling! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. |
Colour isn’t rich enough. Has washed out within 2 washesColour has washed out within two washes and is now a disappointing pale orange. Over the last 10 months or so esalon has started tomsiLoint with the reds 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |