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Custom Color Set
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66,655 Verified Client Reviews |
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Not enough for my hairThis was not enough for my hair. My hair is really long and they dont send enough. The do with the first order not the second 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will be reaching out to further discuss your color needs. Please keep your eye out for an email from us! |
didn't helpAfter using two bottles my hair is still the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very thick and difficult to wash product outThis is about the 2nd or 3rd color set that I have had tremendous difficulty washing the color product out of my hair. I’ve washed with shampoo 3 times one night and 3 times the next day and still have a thick coating on my hair! Can’t be good for it. Won’t be buying this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never got to try itI ordered my color and it seemed to have gotten lost in the mail...not the companies fault. I contacted esalon and they graciously said they would send a replacement. Cut to a month later and it still said processing with no end in sight. I was really excited to try this but instead had to cancel without even getting to try it. Lost my $10. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for contacting us! We are so sorry to hear that your replacement order has not yet been received. We will be reaching out shortly to make this right. Thank you for your patience! |
Nope Nope NopeI had my personal color mixed to a dark blond. When I put it on my hair it turned it a dark blond but an orange dark blond. Not an ashy dark blond like I wanted. Now I’m stuck with orange hair for a while till I can fix this. I’m so sad because I read great reviews. 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sensitivity to productIt first looked ok but my scalp did not react well. Not sure if it’s the dye, the shampoos or some other allergy. Very itchy scabs on my scalp, around ears, neck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email- we will be reaching out shortly with further information. |
Strong Smell& Wrong colorThe color was too dark on the strand test and the ammonia smell was overpowering so I opted not to use the product and cancel my account. They were willing to create another color for free but the smell turned me off. The products included in the box make a great presentation and are all the items you need. And the price is great. I don't normally color my hair and this was not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our product can smell stronger than some traditional color as it is custom-blended per order and does not sit in transport and on shelves for months at a time like a lot of traditional color can. We're so sorry for any discomfort experienced! We recommend applying in well-ventilated areas whenever possible. Please feel free to reach out if you need any assistance. We are always happy to help! |
To Dark for me.I'm not happy with the color that I had rcvd. It to dark and I didn't like it. I know I had asked about no being to red. My hair looks more like black....since my real hair color is dark brown. I also would like to Cancel my future orders. Thanks for everything, Carmen 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two chances, not happyI have now tried this product twice and both times have been have not been happy with the result. The first application was very brassy and didn’t cover my greys. I let the colourist know this and they adjusted the colour. I received my next kit with instructions for a ‘root refresh’ which I followed to the letter and I now have darker bright roots and lighter ends. I have been home colouring my hair for over 20 years, so I’m not novice at this. It also smells really really bad, I felt quite wheezy using it the second time. I haven’t had that issue using box dyes here in the UK. I won’t be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I sent backThe hair dye smell way too strong 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for your feedback. We are sorry to hear that the scent of our product was too strong for you, and we apologize for any discomfort experienced! Our color is custom-blended and mixed per order, so it can seem stronger compared to traditional box color which can sit on shelves and in transport for months at a time. We recommend applying in well-ventilated areas whenever possible. We will be reaching out shortly to discuss this further. Thank you for reaching out! |