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Custom Color Set
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66,566 Verified Client Reviews |
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Not for meDid not work for me. I had to wash my hair 3 times to get rid of a horrible film that made my hair heavy and greasy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
UndecidedWhile I love the quality and amount of color received, the color is way off what I expected to receive. After submitting a picture, and asking for assistance as well, I am very disappointed in how dark and blah the color is. I received a way bette color in a previous order years ago. My search continues for the perfect color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI think that leaving the color on for only 10 minutes was just not long enough. I feel that the color has lightened more quickly than I'm used to. I think I will leave it on 15 minutes next time and see if that makes a difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaragret - We’re sorry to hear that your hair color is not covering as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
StopI am too ill to deal with using your complex procedures. 5 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HairI sent a pic of my hair and said I did not want any red and I have reddish hair please stop my auto ship 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not workedTried this for the first time and really disappointed. I can just see all my greys! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Gray coverage.....roots turned YELLOWThe color seemed to match very well where my roots are darker...It did not cover my white roots around my hairline very well. The worst happened when I washed my hair with my own shampoo this morning....about 6 days since coloring.....they are YELLOW around my hairline! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hate itNot a good color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too much packaging!Initially fell for the "boxed" concept, but as I opened unnecessary packaging after unnecessary packaging including 2 pairs of gloves for one treatment, I realised your approach wasn't for me. Clever concept but colour no different than elsewhere and to be stood in a shower dripping with the remains of colour only to discover there wasn't an easy open top to either the shampoo and conditioner was the last straw, thank heavens my partner was in calling distance, otherwise my only option would have been to drip colour across the bathroom whilst I found the scissors necessary to open both! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback! We value our client input, and we appreciate you taking the time to share your thoughts. We are constantly striving to improve our products and service, and your feedback is appreciated. Please feel free to reach out to [email protected] if you need any assistance. |
The worstI asked for a light blonde copper similar to the color I had. Now my hair is dark red auburn and I have a business meeting I am presenting at in a few days and look like a circus clown. I am very disappointed in the color I was sent. This is nothing like what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |