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Custom Color Set
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66,655 Verified Client Reviews |
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Covered good, a bit to dark and i ded not leave on but 20 min. needed more hi lNot enough Gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fumes too strong, but great results.The ammonia fumes are scary. I inhaled too much while rinsing in the sink (I can't use the shower). Also, this is a messy activity if you aren't good at doing your own hair - separating into 4 quarters, pinning, applying solution, unpinning, reapplying, repinning.... just too much pinning and unpinning while working with the wet hair color. My final pinning must have looked rediculous because I could barely get the hair stay up in the pins. However, after all was done, it did look great. Note I did not have a sticky, gunky film of residue like others mentioned. I did have hair dye spots still on my scalp that I had to scratch off, and hair dye got on my arms and face. I used a makeup removing cloth to clean it off my arms and face. Also, and very important, my instructions recommended I use leftover solution in my final rise, which nearly killed me with fumes in the sink. Don't do this. For the short time frame this leftover dye is in contact with your hair there wouldn't be a benefit, and not worth the horrid blast of fumes. Just rinse it out with water and then wash your hair. Because of the fumes, I'm debating on whether or not to do this again. I have to hold my breath while rinsing. :( 19 of 24 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for reaching out to us here at eSalon. We are so sorry to hear that you were disappointed in the scent of our color, but we are so happy to hear that you enjoyed your color results! Please keep your eyes out for an email from us shortly. We will be reaching out to you with further tips and information. |
It is terrible!The color is 2 shades darker than I ordered. Loads of hair fell out when I rinsed it out and I am so disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCandi- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color and that the color turned out differently than you expected. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email. We will be reaching out shortly! |
Ruined my hairI’ve used other at home color kits before and after using this one my hair was really dry. I also seemed to have lost a lot of hair. I have really thick hair and I brushed it prior but still had a lot come out while shampooing. And hair feels dry and brittle afterwards. Also the bottles the color was coming out of the part where you screw it on instead of the top. The whole process was horrible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t lastExpensive didn’t last any longer than a £6 supermarket also I put plan on hold/stop and another colour sent as they apparently couldn’t contact me. Uh plan on hold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for contacting us! We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your concerns. Please let us know if there is anything else we can do to help! |
No help from stylistBad color on me. Two colors did not match. I ended up with rose colored roots and gray hair length. Very unhappy tried to leave message for stylist. HAD TO GO BUY COLOR AT STORE TO FIX. NO RESPONSE NOTHING. SAVE SOME MONEY AND DONT USE THIS COMPANY 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
disappointedI have been using ESalon for a few years now. So disappointed that I cannot seem to get my blonde color back without brassiness in areas. when coloring roots hair looks light brown even though this is light blonde. disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnMarie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover my grey'sThe color is pretty, but it barely touched my grey's and has faded off of the grey even more after just 1 wash. I even left the color on my roots 5 minutes longer than the instructions suggested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelayna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I liked the ideaI chose Natural Dark Blonde, which is close to my natural color. I didn’t feel my colorist took into consideration the level I wanted mixed with the correct neutralizer or level to correct my warm ginger/orange/copper in my hair. My color had a small amount of blue but absolutely no green to counteract the orange. So my hair turned a medium auburn brown due to the underlying pigment not being neutralized. I understand it would take more than one color correction but I didn’t care for the response from my colorist either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to discuss your color and determine if and how we can adjust to better suit your needs. Please let us know if there is anything else we can do to help! |
Hair color lifted too red - even though I specified in my notes that I lift red!So, I used the product last night. All went well. The shipping was great, box and contents nicely done. Instructions well written. But - and a BIG but - the color was too red! I wrote a very long and detailed note explaining that I lift red very easily and need an 'ash' type color. I got dark blonde - ash. Which was on the box. The color was too light and now I'm this brassy red color on my part. (I used it as a touch up to color the gray that was growing out.) I'm not happy and now stuck with this awful light brassy orange/red color. Ugghhhh! I even uploaded 3 different photos of me and my hair. Not happy!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |